Jessica Nguyen (#TrustedRealtor HomeSmart)
Google
Review:
I had an appalling experience at the Starbucks inside Caesar’s Palace food court. As a Seven Stars member, I expect a certain level of respect and professionalism, but what I encountered was shockingly poor customer service.
I ordered an iced espresso with whipped cream, and the employee who made my drink threw it on the counter instead of handing it to me. I was stunned by her rude demeanor but tried to give her the benefit of the doubt. When I asked for a straw, she aggressively grabbed one and threw it at me as well. At that point, I asked her if everything was okay, genuinely concerned about her behavior.
Another employee stepped in, but instead of resolving the situation, the rude employee muttered, “I’m not dealing with this anymore,” and walked to the back. No one offered an explanation or an apology for what had happened, leaving me feeling completely disrespected.
I later shared the incident with my friends, who told me they had similar experiences earlier with other employees. It seems like this location has a pervasive culture of rudeness, which is incredibly disappointing. Shame on Starbucks for employing such unprofessional staff and allowing such behavior to reflect on their company and brand.
This was by far one of the worst experiences I’ve had at a Starbucks, and it’s clear that better training and management are needed at this location. Avoid it if you can.