Aimee Pfaff
Google
We stayed at this hotel on 9/9/25 and while it is nice lodging, our experience was less than optimal.
1. We were offered and acceptaed a wake up call for the Northern Lights, but apparently, nobody actually goes outside to make sure the aurora is visible because when we woke up, got dressed and went outside, it was cloudy and rainy with zero chance of seeing anything. Several other couples were out there and equally bewildered. Perhaps the hotel should make sure the aurora is visible before needlessly waking guests.
2. After we returned to our room and tried to get settled in to go back to sleep, I noticed the floor next to the bed was wet, but it wasn't until we got into bed that the drip, drip, drip was observed. It was after midnight when we called the front desk to report a leak from the ceiling and they sent someone within 30 minutes to scope out the issue. Apparently, the water was coming from the bathroom on the floor above ours, but there was nothing that could be done and we were forced to listen to the drip for hours until finally falling asleep.
The next morning, we had breakfast in our room and were packing up when the front dest called and offered us a free breakfast for the inconvenience of the leak in our room. We did not want or need the breakfast and would have appreciated a discount on the room which is overpriced by at least $200 a night by California standards.
3. We had many phenomenal meals on our 14 day trip, including dining at Moss Restaurant at the Blue Lagoon, Budir Hotel and an Arctic Char I made for us on a hotplate in our room at Bru Guesthouse, but the only regretable meal we had was at this hotel. The beet salad was inedible drowning in a blue cheese sauce and I have never had such an odd flavored tartare.
I hope others have a better experience than we did, but we left exhausted and extremely dissatisfied with our stay.