kaitan D.
Google
We rented a conference room for a baby shower! The manager called us beforehand to ask us how many tables we needed and if it was full room or half the room with the divider. I asked them what time I could go there to decorate they said whenever I needed to but it would cost an hourly rate for early access, to decorate, we agreed that it would be a divider and round tables and a few rectangle! When I arrived 2 hours early the door was locked I then went to the front desk and waited too long, as I am paying them for this hour to decorate, I waited while she called the manager for details, and waited and waited! I then was taken back and the room was not set up, the divider was not ready and I helped moved tables to the side of the room we would be using! Remember I am paying them a hourly rate for early access and they have the info for the divided room and the amount of tables! The room was dirty and the floors were not swept, (while we were decorating, anything that dropped on the floor was covered in grass and dirt!) We were running out of decorating time at this point and were rushed to start this baby shower! We went to the front desk to talk to the manager and he was not there so she called him and he said he knew for a fact the room was ready two days ago because they had an event the night before with 50 people and I told him I know I can tell we had to clean tables, move them and settle for dirty floors! He called me a liar and again said he knew it was ready for an event 2 days ago and called me a liar, he was on the phone because he was not on the property! We agreed that we would not pay the fee for early access! So I paid, and cleaned up and left! TWO DAYS LATER THIS MANAGER, tried to charge my card for the early access to the dirty, not divided or set up room and sent me a message calling me a liar that it was set up two days prior but had an event with 50 people the night before! DO NOT RENT THE CONFERENCE ROOM THERE WITH A CREDIT CARD THEY WILL SAY ONE THING THEN WAIT AND CHARGE YOU WHATEVER THEY WANT LATER! All while calling you a liar when they get caught up in their own nonsense! I have included his message to me after he tried to charge my card again, and got caught, I realize it’s only 30.00 but most would not fight this charge after it went through!, and he seemed very comfortable charging my card again couple of days after the fact!