Wilcocol a.
Yelp
Overall the service experience in the foundation room, as well as the quality of the food, was awful.
I bought tickets to this show with single-night foundation room access months ago and was severely let down. I called the venue several hours prior to the show and was answered by a very friendly woman on the phone.
I asked if it were possible to eat before the show in the foundation room restaurant with only single-night access, and she said yes, absolutely. "Just speak with the hostess at the dining room when you arrive." She went on, "you can try to reserve a table on OpenTable if any are still available, but they're definitely not necessary, as tables open up you'll be able to get seated."
Great! Sounded like a fun night in store. We arrived, dressed up and ready to go before the opener even came on. We went straight to the hostess and asked about getting seated or putting our name in and she practically laughed in my face. She Said "unfortunately without reservations it won't be possible to dine in tonight, but we do have a lounge food menu and you're welcome to order off that." I said ok great, do I just order from the bartenders? Or from you? She goes "no, there is a server on the floor and he will come up to you. I'll let him know you want to order food."
Ok, great. We got a couple drinks from the bartender and found a seat and decided what we were going to order from the lounge menu. It was then that I started to realize something was wrong. Servers never came up to us, and everyone in the room was complaining. One customer said they had ordered food over 45 minutes ago and it hadn't come yet, so he went to the server and said "I'm sorry I'm going to need to cancel my ticket man, the opener is coming on."
Finally after a ton of waiting, we got the attention of one of the extremely frazzled servers rushing back and forth across a not-very-crowded foundation room. Told him we wanted to order food and he was like, "ohhhh, well. Just need to warn you. The kitchen is EXTREMELY backed up and food is taking awhile."
I asked, how long is awhile? He said, "oh easily 30-45 minutes." I said well, is there anything that we can order that is quicker to make and will come out faster? He said "sure, the charcuterie plate will be out in less than 5 minutes," and apologized he didn't offer that to begin with.
I said great, we'll take that, and a couple more drinks please. Well, the charcuterie plate took way longer than 5 minutes, closer to 20 in actuality. And our drinks never came.
Asked a different server about our drinks and he said I'll have to tell your server. Then our server walked by again 2 or 3 more times and we finally flagged him down and said hey, can we get our drinks? He goes "oh, I'm sorry you guys ordered drinks? Remind me what you ordered again?" We reminded him, and asked for a couple napkins and some utensils since our charcuterie plate came with nothing. Finally got the drinks, still no napkins or utensils. Those came when we were almost finished with the charcuterie plate and the main act had started playing on stage.
Now I'm pretty upset at this point. There were other patrons, including foundation room members who were complaining also. As to the quality of the charcuterie plate itself, it was really, really bad! The grapes were mealey and wrinkly, one of them was almost ready to grow mold. The yellow cheese cubes had a suspiciously high amount of white powdery stuff on them, that also kinda looked like mold. The salami looked absolutely like it was going bad, and it smelled bad too, so we didn't touch that, and the prosciutto was kinda dull and gray looking. All in all, there was a small amount of edible food on the plate that we reluctantly ate. Not acceptable for a $23 charcuterie plate. I've had better charcuterie from the gas station honestly.
We couldn't wait to pay our bill and get the heck out of there. Still tipped well because, who knows, it probably wasn't the servers fault. It felt like bad management and understaffing to me.
What a terrible experience. The foundation room used to be good. What happened?