Four Points by Sheraton Los Angeles Westside

I give 5 stars alone for the customer service here. I can’t remember all the names but the girl at the front desk Adina maybe? Anyways but her and the assistant manager were so pleasant when I was honestly a pain in the rear. I only choose nicer hotels such as four points because I am such a sensitive sleeper and I need a nice bed. This one was not up to my standards and a bit drafty plus the weird smells and no fan in the bathroom. I couldn’t sleep and thought I was screwed for my vacation. Adey the manager let me cancel my reservation early even though I went through a third party. Such an amazing gesture and so appreciative. Other facilities are very nice such as gym and the bar/restaurant are over the top nice. I just think the rest of the rooms need to be updated and def need new beds for my over sensitive back. If you aren’t a baby with sleeping like me I think you’ll be fine here.

Best place about this hotel, THE RESTAURANT! This location is a fav for those traveling along the 405. Great breakfast and drink options. Complimentary coffee that's actually good. Credibly clean and orderly building , professional & courteous counter service, ample parking, decent computer workstation. Exceptional interior design and style. Nearby shops and restaurants. Good option for business, family or vacation.

A very modern hotel close to the freeway, the reception staff were cheerful and helpful - always a good sign. They happily went off to find a large cart for our huge amount of luggage (we'd been on a driving vacation all over the state for weeks). ||The room was small but serviceable, with a very pleasant bathroom and not-too-noisy through the wall air conditioner. Our room looked out over the side of the parking lot, where from time to time some idiot would drive past with windows open and a 1000watt speaker system blaring. Not the hotel's fault; seemingly a common problem these days around hotels. Our first night was initially disturbed by a gaggle of young women - possibly on a school or college trip - yelling and laughing in the room opposite ours. Thankfully they quietened down by 10pm, and were gone the next morning. One consistent noise in the room though was the gurgling refrigerator. Eventually we turned it off at night so that we could sleep.||We tried the buffet breakfast which was somewhat sparse, but but reasonably priced. They were not very speedy at refilling trays, but the wait staff were very attentive and I never ran out of coffee or OJ.||For this type of hotel, it was also nice to see coffee included in the lobby from 6am to 10am. ||The fitness room was small, but reasonably equipped. The outdoor pool was noisy and while it was clean, that was not an area where we wanted to hang out.||Overall, for the price, this was a good choice for the area, and we would certainly stay again in the future.

We needed to be near Sony Studios and this was the perfect location. Not far from the airport as well. The staff was amazing, the room was great and spacious and it was conveniently across the street from a great mall with lots of stores and restaurants. The beds were incredibly comfortable. The parking is also much less than surrounding hotels for $27/night. The gym is nice as well as the pool. The only small downside is that the queen bedded rooms face the highway and even tho it wasn't crazy loud you still might want earplugs.

It’s a very nice looking, clean hotel with a reasonable rate when I went and nice staff. But I was pretty put off by the $20 per person, previously free and extremely standard, breakfast - and the room had no conditioner, empty bottle, which would have taken too long to get brought up so my hair was miserable.

Shockingly superb! Writing this immediately after stay so I don’t forget anything. Really excellent LAX based hotel. 20mins to / from airport. Clean. Restaurant and bar. Meeting space; I was there solo and for a mtg. Across the street from Westfield Mall - super convenient. But they also have a small in-hotel 24/7 teeny weeny convenient store too. ||||Pluses!…filtered lemon’ed water in lobby at all times. Excellent coffee with all the fixings in lobby 6-10a. Mouthwash in room! Woohoo for mouthwash!! Adorable decor - old timey black & white entertainment industry pics that are wonderful. Clean! And a superb cleaning staff. All staff are accommodating and so friendly. ||||More pluses: Loved the 24/7 gym!!!; EXCELLENT! Beds sheets comforter and pillows SUPER comfie! Each room has great TV, frig AND microwave as well as blow dryer, iron w board, shampoo, conditioner, shower gel, lotion, long mirror, heavily shaded windows (easy to open or close depending on your light in, or not, pref.) Rooms nicely decorated too. Also I love that there is BOTH a bathtub and shower! Of course stocked too w plenty of Kleenex & TP. Lots of lights and a working desk too. In room trash cans with recycling section too. ||||Easy access to stairs (if you wanna get in steps) or elevators. Room keys that actually work for your ENTIRE stay EVEN on last day! Ample paid parking if you need it and or have guests coming. Swimming (outdoor) pool!!!!!! Clean common area bathrooms. 8 floors; I stayed top floor and loved the quiet. ||||Coupla little nitpicks: I guess because of the shampoo gel lotion conditioner products they use - when you walk in - it smells a bit like a gaggle of guys in a disco (or brothel) who over-cologned. The smell is super strong. ||||My other little ehhhh is that there is no place in hotel for lunch unless you buy a microwave item from the small in-hotel convenience store. (They have egg Sammie’s, mac & cheese, ramen, jerky, candy, wine & beer + soft drinks, (also supplies you may have forgotten), ice cream, pizza, etc - items you can heat up there or in room.) I was a little disappointed that I couldn’t get a real lunch at hotel. ||||Overall I loved my stay and was very surprised just how much I did! Also very close / Uber-able to downtown Culver City, where there are oodles of cute restaurants and bars - cool downtown area for sure!

Our experience at this hotel was unfortunately marked by a rough start that left a lasting impression. We arrived around 11 PM after a long trip from Houston, only to be checked into a room with a non-functioning AC. Conveniently, we were told it was the last available room—though it felt more like a room they knew had issues and were hoping not to rent out unless absolutely necessary. When we reported the problem, the front desk staff, particularly a woman named Nancy, was immediately defensive. Rather than trying to help, she made dismissive comments like, “Well, like I told you on the phone,” and claimed that AC issues were “engineering’s responsibility,” even though engineering had already left for the night. I asked her direct questions and received unrelated responses, making us feel ignored and unwelcome. After contacting Expedia, a manager finally got involved—someone who was polite and professional. Magically, they were able to find us another room despite being previously told the hotel was fully booked. This entire ordeal took over 40 minutes and caused us to miss our late-night dinner plans. The rest of our stay was thankfully uneventful, and most of the staff we interacted with were kind and professional. However, the initial experience, especially the way we were treated by Nancy, was disappointing enough that we won’t be returning.

The service was impeccable!||Bryan provided excellent customer service! He is the new F&B manager, who was bartending this evening. He also has significantly improved the daily hot breakfast options.||The Impossible burger was also flavorful and the salad was fresh!||HIGHLY RECOMMEND STAYING AT FOUR POINTS SHERATON CULVER CITY AND EATING AT THE RESTAURANT!