Four Points by Sheraton Seoul, Gangnam

Practical Comfort in a Prime Location. Stayed here during a recent trip and found it to be a convenient and well-located hotel, ideal for both business travel and short city tours. The staff were helpful and courteous, and the rooms were clean, comfortable, and well-maintained. While the hotel isn’t luxurious, it’s functional and efficient, offering everything you need for a smooth stay without unnecessary frills. A solid choice for travelers looking for reliability and convenience in the heart of Gangnam.

2025/07/28 for one night. Recommend/would stay again. Nice room, A/C powerful, shower is a soothing rainmaker, two robes and slippers. Room designed with high ceiling, wood floor, felt roomy and cool. Bed and pillows just fine. 3rd floor breakfast = outstanding, variety of food cultures, Euro, Asian, hot and cold offerings, nice coffee machines, juices, polite and efficient attendants, bright room. Pop music, would be more soothing in the morning with some Korean instrumental folk music. No big lobby scene, reception desk on ground floor entrance. Bar/lounge next to reception (did not use). Did not use fitness center, can't review it. I will book again, and recommend, in Gangnam.

My second visit here, the location and price are good. But this time, I had a very bad experience with the hotel reception staff, Ellie.||-I was confused about the payment, and she answered with an unwelcoming expression ( I though I had a deposit when I check it)|-She gave me a receipt to check and just left it on the counter, without even folding it.|-No “thank you” or anything that would make a guest want to revisit the property.

Spent 4 nights in the hotel for a cycling holiday. I chose this hotel as it was a short ride to the cycling paths on the Hangang River (Han River). The hotel is about 500 meters (10 minutes’ walk) from the nearest subway station, which was a very long walk if the weather is cold and wet. Fortunately, Uber was cheap but be prepared to be stuck in traffic. I managed to get my room even though I checked-in in the morning. On the plus side, they allowed me to keep my bicycle in my bedroom. The room felt small due to super King bed which took up much of the space. My room looked into the main street. Internet was very fast, which was expected in Korea. Hot water from the showers and cold AC. The room lacked drawers / cupboards for storing and hanging clothes. Beds were comfy. As a Platinum benefit, I was given 2 cans of beer and 2 coffee pods for the Nespresso machine and offered a choice of points or breakfast. I chose the latter which comprised a mix of Korean and Western items (the Korean offering was very nice). There is very small basic gym with no windows. The Airport Limo Bus stops outside the hotel. I would stay here again.

Some places offer comfort, others deliver great service—but this stay gave us something rarer: a sense of being cared for. From the moment we arrived, every interaction felt sincere. The front desk staff didn’t just check us in—they welcomed us. The room itself was a sanctuary: spotless, calm, and filled with thoughtful touches that whispered, “You matter.” It wasn’t luxury in the conventional sense. It was something deeper—a feeling that lingered long after checkout. A reminder that the best trips don’t always take you far; they bring you closer to what truly matters.

As a group of guests who booked over 20 rooms — a sizeable and respectful group who expected service standards worthy of the Four Points brand — we are deeply disappointed by the unacceptable behavior and lack of service mind demonstrated by your front desk staff. We entrusted the hotel with our luggage, only to be repeatedly told that there were no bags left or that someone had already taken them — when in fact our bags were later found exactly where they were supposed to be, in the luggage storage room. Even more concerning was the staff’s dismissive attitude and unwillingness to assist or take any responsibility for resolving the situation. Such poor handling and lack of basic courtesy are absolutely unworthy of an international hotel brand that should uphold genuine hospitality and professionalism at all times. This experience left us feeling disregarded and unwelcome, despite being guests who were polite, cooperative, and placed full trust in your property. We expect a clear explanation and immediate improvement in your staff’s service attitude to ensure that no other guests have to experience this level of frustration and disrespect in the future.

Hotel and staff were wonderful! The hotel is in a great location and near a lot of restaurants as well as a bus that goes directly to the airport. Breakfast buffet was great with tons of choices. Check-in and checkout was very easy. Special thanks to Nick at check in for being friendly and helpful!

Ok location. Nice room and very clean. Toilet is tiny. Good, well-equipped gym. Elevators are slow which is specifically noticeable during rush hours. Friendly service.