ggV1351UN
Google
Overall, most of the staff were absolutely fantastic and exceeded expectations! The room was fine, pretty standard. The pool water temperature and lounge chairs on 3L were great, but I hope the pool design itself can be updated a bit.||I want to give special praise to a few staff members: Mervin Tham at the front desk not only helped me several times over the phone, but when we met in person for the first time, he heard my room number and immediately remembered my name and what we had discussed before. I was very touched, he did an outstanding job!||Next is 子洋 (Zi Yang) from Concierge. He patiently planned out places I could visit, recommended times, and good food to try, all based on my travel preferences. He even printed out a guide and added handwritten notes. It was extremely detailed, considered all the small things, and I was very moved!||Also, Xiao Cheng from the laundry department. He not only came to the room to understand the situation and give advice, but he also proactively considered my check-out time and travel plans, arranging for my laundry to be returned quickly at a time that wouldn't interfere. I'm truly grateful.||And when I was leaving, the front desk colleague who remembered I had a sunburn—I regret not getting their name. Mervin was there at the time, so he probably knows who I mean.||I also tried the 90-minute pedicure with foot mask. To be honest, the room was a bit small, but the scrubs and skincare products used for the treatment were very effective, and the chair was a massage chair. The therapist was from Malaysia and was very talkative.||If I come back next time and have more credits to spend, I'll probably try the restaurant.