Oliver E.
Google
While the valet and front desk staff are extreme friendly, efficient and helpful, and the lobby is elegantly beautiful, I was hugely disappointed by the hotel. My three-star rating is generous.
First, the service is horrible if you are trying to enjoy lunch at the pool cafe. It was so bad, the second time after waiting 15 min without even a “hello, we will be right with you,” we walked out.
Second, while the fine dining restaurant, Knife, had much better service and the bread was delicious, the rest of the menu was uninspiring. I expect much better from someone the hotel touts as their star chef.
Third, the rooms are cheaply built (in an IKEA-like Formica manner) that simply were, using the same word again, uninspiring.
Finally, the hotel’s rates are outrageous for what you get. I don’t mind paying $1200 per night, but I expect commensurate service, food & beverage levels, and hotel appointments. Yeah, none of this at this address.
A real shame given that I had expected so much more from a Ritz Carlton.