Veena Maron
Google
They’ve got the brand, but not the standards to match.
This might be the biggest Four Seasons in the world, but it’s also the most disappointing, it felt more like a case of quantity over quality.
In my honest opinion, it falls short of the five-star hospitality standards I’ve come to expect from the Four Seasons brand.
From the moment we arrived, the experience was underwhelming. Unlike other Four Seasons hotels, there were no welcome drinks or fresh towels offered upon check-in.
Dinner at Yatai, the on-site Asian restaurant, was another major letdown. It took over 30 minutes just to place an order. When our soup finally arrived, it was completely bland—we had to ask for salt and pepper. After waiting another 10 minutes, we followed up only to be told that the restaurant didn’t carry either.
To make matters worse, when we asked for the soup to be reheated, they returned it having mixed our chicken corn soup with wonton soup into one bowl. At that point, we’d had enough and decided to leave without finishing our meal.
For the premium price they charge—especially under the Four Seasons brand—this level of service was unacceptable.
We were so disappointed that we decided to check out the very next morning.
I strongly recommend not staying here if you truly want to enjoy your holiday and avoid the frustration of overpaying for substandard service.
This resort simply does not live up to the expectations set by the Four Seasons name, and I would not return.