Qype User (Cousin…)
Yelp
I was really looking forward to going here. It was hot date night with Mr H, and after hearing so much about it (he's been three times already) I was desperate to go.
I shall not be going again.
Oh my god could the service get any worse?
Thankfully the food was good, but, I've had better for the price. I really enjoyed the starter. I had duck egg and rarebit soldiers. The egg was perfect, though they initially forgot to bring me anything to eat it with, but I let that one go. Mr H had the salt beef - he loved it. I didn't. It just wasn't my thing, rather than there being anything wrong with it.
A good variety of food on the menu left me spoilt for choice. I really wanted to eat a number of the dishes on there, and in the end I went for a huge steak and mushroom pie. I liked it but it was a little dry, there was not much gravy in the pie, and being a northern lass I like my gravy. We ordered carrots and parsnips, which were also well cooked, not too soft. We also ordered mashed potatoes. These were cold, so I sent them back. After telling the waiter they were cold he stuck his hand on it. I wonder, if he'd thought the temperature acceptable, would he have expected us to eat them? We got a new piping hot mash. Eventually.
Dessert was Eton mess for me. This was okay, but Mr H had a better third course. His choice of cheese and biscuits was lovely; it was a really nice selection of both.
At the end of the meal I ordered a port, to go with the cheese I was stealing from Mr H. He asked the waiter for a list of whiskeys. We got the menu but he never came back to take the order. This was the kind of thing that was typical throughout the night, nothing major happened, no-one spilled food on me or anything, but the service was just poor and inattentive to the point where it became really annoying and kind of ruined the night. Whilst I hate nothing more than waiting staff looming over you, interrupting your conversation, this was at the other end of the spectrum - we were more-or-less ignored. We were sat with empty glasses; no-one asked if we needed another drink. I managed to get the attention of the waiting staff and before I'd finished asking for another glass of wine, he's started to walk off without waiting or even bothering to ask what my partner wanted.
Being tucked away in the back dining room may have been the problem, but it shouldn't be an excuse for this type of service.
Also, when paying, the waiter proceeded to talk to other people at the same time, handing back the card and receipt with little acknowledgement. It was just rude in my opinion.
So, after being so keen to go, I was truly disappointed. It was a shame because the food wasn't bad but the service means I won't be recommending it to anyone