Bruce S.
Google
My wife and I stopped in for a coffee and a matcha around 1:30 pm on Wednesday at the Butler Plaza location. We were cordially greeted with a smile by Carmen, who as it turns out, was the only staff member on duty, and was busy working all by herself on at least four inhouse and online orders! She cheerfully said she would be right with us to take our order.
After a few minutes, she paused her work and came over to the counter to take our order for a coffee and a cold matcha. However Carmen apologized and said they have been out of matcha, vanilla and cold brew as they were waiting for a supply delivery for days, but maybe by Friday. So we canceled the matcha and only ordered the coffee.
Carmen was great and doing the best she could, but how could management only schedule one staff member to be on duty? And why were basic items like matcha, vanilla and cold brew out of stock for days?
This is a nice, clean shop with great coffee and, usually, good matcha too. But the staffing issue, and the product stocking issue should never happen, and needs to be corrected.
The only saving grace for this visit was the friendly and cheerful service from Carmen, despite her being overwhelmed with running the shop by herself. Carmen needs to recognized by her management for being a great ambassador of the Foxtail brand, along with a substantial raise for her work ethic!