T T.
Yelp
We were so looking forward to our first post-pandemic venture to FC, but we were sorely disappointed. We absolutely love the steak frites, and to their credit, it was as delicious as always though a bit cold. One of ours was undercooked, which leads me to the real problem: HORRIBLE SERVICE.
Our waitress phoned in (literally and figuratively) her role the entire time. She couldn't answer any questions about drinks and couldn't be bothered to ask the bartender. She literally spent most of her time on her phone or joking with the other waitstaff. She never once asked how our drinks or meals were but handed us the check and said, "it was my pleasure to serve you."
Ummmm....I'm not quite sure what she's basing that statement off of. She never even introduced herself to us.
Rewind to when we came in. We were given a very uncomfortable table which abutted the back wall of the booth next to us. We asked if we could have the window seat and were told it was reserved. Five minutes later someone came in and asked for the window seat instead of a booth and were told, "sure." We then asked if we could have a booth and were told "those are also reserved." Again, a couple came in and asked if they could have a booth and were told, "sure, pick whichever one you'd like." To add insult to injury, there were two remaining booths that were never used the entire time we were there. Not cool.
When we mentioned this to one of the waitstaff as we left, she gave us a blank stare and said, "I didn't seat those other people." Clearly, this is not a team effort. I know good help is in short supply these days, but surely you can do better than this.
We love FC and used to drive up from Ri just for the food and atmosphere. After today, we won't be rushing back.