April L.
Yelp
I selected Frank's Auto Body because my insurance company recommended them. The insurance company said that they would guarantee Frank's Auto Body Work For Life on my car. Also, this body shop had good reviews.
I didn't leave a review in the month that I received my car back because the concerns I had weren't something that I wanted to share and I really want to just to move on. It is my Yelp policy to give more positive reviews than negative reviews even if I don't care for the place I won't give them a negative review. I decided to post this review today, because the few little things that happened to me annoy me and I feel that it would be good to share with other people so they know what One customer thoughts about Frank's Auto Body.
The person who answers the phone and runs the front office was always pleasant, polite, and professional. The waiting area was simple but nice.
That's the positive feedback I have for you, but here were the things that annoyed me:
My auto insurance was pushing me to Total out the car even before it had reached its estimated total that would have garnered a totaling out of the title. When I talked to my insurance company about this pressure and that I didn't appreciate it, I was told it was as a favor to me. I wanted to keep my car, so I did not appreciate them putting the pressure on me and then calling it a favor to me when I had clearly communicated that I wanted to keep the car. A threshold damage dollar amount was established. Frank's Auto Body worked on my car, looking at damage and totaling it up. They stopped looking for problems immediately after they had reached $10 over the dollar amount that would have totaled my car. I explained to my Frank's Auto Body customer service contact that I would want to retain the car and have the damage repaired. He said they wouldn't continue evaluating the car for damage even though that's what I had asked for. I reminded him that I could easily hire Frank's Auto Body to do the work. The Frank's Auto Body customer service man said "we don't work on cars with totaled titles". This was shocking to me as I've been to many auto body shops and had work done plus of course mechanical shops as well. Never in my life has any company asked to see the title of my car. Because of this, I didn't believe that Frank's Auto Body really wanted to do the work. It was clear that they were working for my insurance company. So that is my point to you as a consumer, if Frank's Auto Body is working with your insurance company, then remember they're working for your insurance company and not looking out for your best interest. I would also like to mention that my Frank's Auto Body customer service rep wasn't friendly, and he was dismissive and cold. Additionally, when I went to pick up my car, they showed me some items in the trunk. When I was alone, I reviewed the items, and there were Parts in a box which was marked with a make and model of a car that wasn't mine. I took this box and it's contents into the shop and asked my customer service rep to take back the wrong part. He explained that it was just a recycled box, and they were actually my car parts. I asked them why they were in a box and not in the engine, and he said they couldn't put them back. Why? I don't know, and unfortunately, I didn't ask because I just wanted to get the heck out of there. Finally, they put parts in my trunk directly onto the carpet with no box or anything to protect the carpet in the trunk. As a result of their negligence, I have engine oil on the carpet in the trunk that was otherwise pristine. I attempted to clean the oil out, but of course, it's there forever.
I do not recommend Frank's Auto Body if you're working with your insurance company, and they're in cahoots with Frank's Auto Body. Frank's will be working with your insurance company and not looking out for your best interest. Plus, they don't take care of your vehicle, and potentially lie to you ( such as we don't work on cars with totaled out titles. If this is important to you, check it out personally because maybe that is the truth)
So those are all the items that have been plaguing me for many months, and I really wanted to share it with other consumers so they don't need to go through the same thing.