Tiahna P.
Yelp
This place was awful. My friend and I came here around 945 to watch her favorite hockey team. When we walked in, all the TVs were playing the same thing so she asked a brunette if the Preds game was going to come on one of the big screens, the brunette said, "I don't know about sports stuff. You're going to ask one of them (one of the people behind the bar)." Well the blonde woman behind the bar was sweet and immediately changed the channel on the screen near where we decided to sit.
Turns out the brunette, Claire, was our waitress. From the get-go she seemed extremely jittery. She would walk away from us while we were mid-sentence or do a loud, "YEAH" when it wasn't needed. Very strange.
Oh well, moving on we order drinks. I order a simple Jack and Coke, calm night. How is any place that is allowed to call themselves a bar out of Jack Daniels? As a bar, you should have at least two types of Jack.... She had to come back 3 times to tell me they were out of Jack, and we still ended up getting charged for a Jack Daniels on our receipts at the end.
Anyways, we ordered our drinks (me a mixed drink and my friend an Oberon) and fries. My friend ordered a second type of beer later on while we are eating our fries....
In the middle of us eating, Claire takes our ketchup. Now, I understand they may have been refilling or whatever. But come on, we've got a half full plate of French fries, not some fettuccine Alfredo, like we need the ketchup. That was a dumb move.
Then she was on her phone. So, couldn't get her attention (photo attached).
Then Claire comes back with our receipts and asks if there was anything else we needed... Well, there's 10 minutes left in the second period of a 3 period hockey game, my friend still has half of her beer, and we are still eating our fries... Why did you bring our receipts? Well, when she finally comes back (off her phone), we tell her we weren't done, my friend wanted to order another beer and the receipts were completely messed up... Seriously all types of messed up.
Well, she says a snarky remark, "Well good, that's why I came back." Uhm...
Then, we see her go to the bar and start pouring a beer, hold on my friend didn't tell you which beer yet. Slow down. So my friend gets up mid-pour and rushes over to tell her she wanted a different beer, don't assume what we want. Then Claire gets snippy, "Well, you should have told me." You didn't ask. "You could have told me still you wanted a different beer." I've been drinking different beers all night, and I still had a half one left, also you rushed off. "I REALLY DIDN'T THOUGH." Now it's a scene that didn't need to be made. She also started going off with the blonde behind the bar, which was so childish. Come on, you work in service. When she comes back, she's rude, gets on her phone and ignores us the rest of the night.
My friend loved this place, but likely won't be back. I tried it once, and it was awful. Claire ruined Fraser's for me.
EDIT: Spoke to the owner today, Ron, and he was extremely polite. He listened to what I had to say and told me, "Our policy is that no customer leaves unhappy." Really great guy, and I'm glad he took what I had to say. Definitely a bar run by a great guy. I would consider coming back to see them on one of their better days.