ana
Google
For my birthday, I carefully reviewed several places because I wanted to choose somewhere special for my family. I had seen an influencer post about this restaurant and thought it would be the perfect fit. My family even looked over the menu ahead of time and were excited about several items.
Unfortunately, once we arrived for our 6 PM reservation (not late at all), the experience immediately felt off. The atmosphere felt incomplete, and things quickly went downhill from there.
We asked about appetizers and were told they didn’t have bread for the boards, which eliminated several options. As time passed and everyone was getting hungry, we settled on a Caprese. Then one of my aunts ordered a Coca-Cola — only to be told they didn’t have Coca-Cola. She had to switch to Sprite, which was honestly shocking for a restaurant.
As more of my family looked through the menu, we realized that many items listed weren’t actually available. There were limited accommodations or solutions offered for the lack of menu options. The overall service did not make up for the constant shortages.
To make matters worse, the appetizers arrived after we had already finished most of our meals — and we were still charged for them. I never expect free items, but having worked in customer service, I understand the importance of compensating guests appropriately when multiple issues arise.
At the end of the dinner, when we asked about dessert for my birthday, we were told they didn’t have any — despite desserts being listed on the menu. At that point, we were all stunned. Instead of celebrating properly, we ended up going to the Publix down the street, buying a birthday cake, and singing “Happy Birthday” in the parking lot. Ironically, that moment felt better than the entire restaurant experience.
This was, without question, one of the most disappointing dining experiences I’ve ever had with my family. I truly wish we had just left earlier. Not only worse dinning experience for my birthday, Worst unexperienced ever.