Fred Harvey Restaurant

Spend the money at one of the numerous, other, local restaurants that is 5 minutes walking distance away in "downtown" Williams. This is a very convenient location to dine if you are staying at the Railway Hotel. Our meals at Fred Harvey Restaurant were part of a train ride and lodging package. For us, it began as a dinner buffet. I chose pork loin to start. Decided it was tasty, and went back for seconds. They ran out and never refilled it. We're not talking about near closing, but at 7 PM! Another patron and I were eyeing for nearly an eternity to see when they would replace the soup that ran out at the beginning of my dinner buffet. I had to personally ask for the soup to be replaced at the buffet before they did it. The BBQ chicken was very dry and chewy. The pasta bar looked promising. Unfortunately, the alfredo sauce was watery and not rich in taste. Salad was very "mid". The only highlights were the (probably) store-bought frozen cheesecake and chocolate cake dessert and soft-serve ice cream with toppings. They did slightly redeem themselves with the omelete bar at the breakfast buffet. The egg benedict was interesting - it's not your typical benedict. The chicken nuggets were a bit on the harder side. Mini corn dogs are passable for kids - they'll probably eat anything. The orange juice was very watered down. It's very clear that the servers that will bring water / drinks are overwhelmed at peak meal times. The service is very hit-and-miss. The first night's buffet dinner left such a negative impression that we ended up getting our 2nd night's dinner elsewhere, even though we had already paid for the buffet. Approach the buffet at your own discretion and with extreme prejudice.

We were greeted by the hostess and for 2 people it was $68. We were shown to our seats, and then headed to the buffet. We were very disappointed. There was a pasta bar, but it didn't look very appetizing. I skipped the pasta and hit the main buffet. They had a lot to choose from. Not!! The mini corn dogs, chicken nuggets, fries, mashed potatoes, fish sticks, chicken and rice. Corn dogs and chicken nuggets where hard. They had a salad bar. Some medium rare tenderloin that you got about two small strips of. I would not recommend this place. Save your money. If you doubt this review, I would ask the hostess if you can go look at the buffet first. Two positive things, 1 the servers were very polite. 2 the guy who brought out the drinks and cleaning extra plates off the table did a great job. We gave him a tip.

Everyone is so friendly and the food is amazing! I am pretty sure I put on weight because I had to try it all. I have no regrets! I found myself getting excited when it was time to eat. Can't wait to go back!

We had a wonderful dinner and breakfast here in the Grand Canyon Railroad Package. Both meals are served buffet style with plenty of options. I loved the railroad train that travels on top, around the restaurant. Service was outstanding. There is an attached gift shop. This restaurant is adjacent to the hotel- very easy walk. They are both adjacent to the train depot, so everything is close together.

The table servers were nice and did a great job but were overwhelmed. The one star is for them. They did the best they could under the circumstances. Our 4 meals (2 breakfasts, 2 dinners) were part of a train and lodging package, and after the first meal, we would not have returned if we hadn't prepaid. The food was terrible, low quality, poorly prepared, not well stocked, and minimal choices. I believe desserts were probably frozen pies and cakes. Food areas were not kept clean. Definitely not enough staff overall, which is an industry problem, but at 28 bucks, a plate they can do better. It's too bad because the decor and idea are great. It was super busy, but I wonder how many were "captive" like we were. Save your money, even though you get a "discount" with the package and eat at a local restaurant.

We were greeted by the hostess and asked if we had a dinner voucher, which we did not. She told us it was 31 a person and asked if we would like to look at the buffet first. We declined based on the look of the restaurant. We were shown to our seats, and then headed to the buffet. We were very disappointed. A pasta bar where you choose your ingredients was the main focus. It was a mile long line and one poor guy trying to make all these single serve pasta dishes . I skipped the pasta and hit the main buffet. I was met with mini corn dogs, chicken nuggets, a couple of unidentifiable options, fish stick looking things that appeared to be from the frozen section of the local store, and finally some medium rare tenderloin that you got about two small strips of. I found cocktail sauce but no shrimp. I also found many unhappy looking faces on several people. I cannot and do not recommend spending your money here. I should have taken the hint from the hostess and sought out other options.

I ate Thanksgiving Day dinner 2023 at The Fred Harvey Restaurant and found it to be wonderful. The restaurant is a buffet which served a truly delicious and appealing dinner. I paid $29.97 for the Thanksgiving Day meal and thoroughly enjoyed it. The meal included a soup and salad bar, main entrée bar, your choice of drink. Several different desserts were offered from a stand-alone menu, yet included in the meal price. I found the meat selection (turkey, pork chops, and sliced beef to be tender, moist, and not overcooked. To top off my delicious meal was what they named a “warm apple-caramel blossom.” It tasted so superb and aesthetically pleasing when my server brought it to me. The hostess and wait staff was friendly and attentive. Overall, I consider this Thanksgiving Day buffet truly a destination eatery driving all the way from Phoenix or Albuquerque.

Fred Harvey is perfect for when you are staying at the Railway Lodge. There hours are perfect for getting ready to catch the train or for when you return from a long day at the Canyon. Buffet style dining with plenty of selection. All of our server's were super friendly! Carla was our server for dinner last night and breakfast this morning and she is awesome! I would definitely recommend this restaurant.

Whadaya want??? It's a buffet, you frustrated little wokey's". Lovely setting, good, solid food - and great service. That anyone would complain about this place in ANY way is depressing. You'll get your fill; the quality is solid; and the overall experience is spot on. Thanks to management and servers!

We got the package deal from Grand Cayon Hotel which included breakfasts and dinners. Before we arrived I checked yelp to see how the food was and I was worried that it may be bad due to some poor ratings. In my opinion the food was great. It's buffet food and it's pretty much American diner fare. If you're a foodie or expecting some big city cuisine, than this is not your place. In fact, Williams is probably not your place. The restaurant was clean and well organized. Service was great. Chairs and tables were comfortable. There were musicians in the evenings and they were entertaining. The food was fresh made and offered a wide enough variety to suit our taste. The top sirloin steak stood out with a nice carving station. The pasta c station was also great. The salad bar was fresh nd always stocked. The eggs Benedict were great in the mornings. Fresh orange juice. Overall, an excellent experience.

It's a buffet. Some good food , mostly mediocre with occasional regrettable items. It's self-service except for your drinks, a pasta station and sometimes a carving station at dinner. The carved filet mignon was pretty good. There's always large quantities of gravy and canned vegetables. If you're 'lucky' you might get entertained by a not very good folk singer.

Stopped in for breakfast buffet. The food was very good and all you want. Then you can watch the Wild West show then load up on the train to the grand canyon

Purchased 4 meals with 2-night stay package at hotel. Breakfasts: decent coffee- 3 Eggs Benedict, Raw egg white on greasy hash brown patty- 0; thick bacon slices- 4; egg casserole- 3. Skipped breakfast on 2nd day. Dinners: basically same offering on both days. First day: salad bar with limp cucumbers, good shredded beets, cheese, olives, romaine and spring mix greens and decent ranch dressing. -1 But, by 7:30 and when we left at 8 nothing was replenished or wiped down in that area. Macaroni and cheese was pasty and inedible- 0; beef tenderloin, chewy and overdone. Couldn't cut with provided butter knife at table. Roasted chicken, good. -3 quinoa mix, tasty and my favorite -4. Dessert, apple pie. Nice filling but crust a bit doughy and overwhelmed filling- 2. Second day: gluten friendly pasta with sausage and white sauce. Pasta, just horrible and so was the rest. - 0; baked chicken leg- 3; salad bar, much better today and regularly replenished- 3 So, this restaurant is very convenient and the servers were all super friendly and efficient. Live musician on both nights with the second being superior. But, the food is just not worth it. Very little variety, low quality and hot foods, lukewarm at best. Recommend getting something easy at market for breakfast and coffees at Starbucks. So many choices for dinner within walking distance. We loved our deluxe hotel room though! ~EG Eats

Now THIS is my idea of a Western railway resort restaurant! The space itself is HUGE, with plenty of booth & table seating. Since I was only here for breakfasts, my review is on that alone. Well, THIS IS A BREAKFAST! It's a glorious buffet with what I can only describe as The Most Holy Omelette Station of All Time, Space, & Dimension. And all for a flat $20 (as of the time of this review)! The wait staff is blazingly good! I'm talkin' high-end Napa Valley good here. They made sure my drinks were filled & refilled, and that I had whatever condiments I needed. I'm definitely coming back here again!

Had their breakfast and dinner buffet here when we were staying at the RV Park right next door - about a 5 to 10 minute walk. Huge dining room, a stage with live music for dinner, and an action station ran by the most efficient woman ... omelets in the AM and pasta in the PM. Dinner comes with a dessert. Service with a smile and small town charm. There was enough variety for me - not a ton but plenty to pick from. I just wish their menu changes to make repeat visits taste different.

Fred Harvey is the restaurant located at the Grand Canyon Railway Hotel in Williams, AZ. We dined here for dinner and breakfast as part of the Polar Express package we booked for the holiday. We went the weekend before Thanksgiving and it was pretty busy for their holiday season. The restaurant is buffet style and included holiday dinner food such as beef tenderloin, pork loin, turkey, and all the side dishes like mashed potatoes, corn, macaroni and cheese, vegetables, soup and salad bar, and dessert options that they bring to your table. For kids they have chicken nuggets and French fries. They also had a made to order pasta station which was good. For breakfast, they had all your typical breakfast foods. Definitely try the pancakes because they are really good. They also had a made to order omelette station which had a pretty long line. They also had cereals and fruit and yogurt. The food is decent and the service is good. The restaurant is convenient since it's at the hotel and you can get in and out fairly quickly.

Let me tell you- the beef tenderloin is absolutely worth the trip alone. Not to mention, the white Mac and cheese in its gloriousness moving in with main dish + seconds vibes! The buffet room is super comfy, and the lines move pretty quickly. The service is so friendly, and there was no waiting for our drinks. They bring out your desserts, so it saves you a trip back to the lines. The decor is adorable, and very on theme with the railroad station. We all enjoyed dinner in our polar express experience jammies, so don't feel obligated to go bananas unless that's your thing, then please do. This was a really fun memorable experience, we'll be back!

I wasn't expecting much to begin with but this place was really below my expectations. It is buffet only with no option to buy a la carte. To be honest though, I didn't have much time to try as much as I could and we went here more for convenience. The decor is very cute with a train circling above the dining area. We came here for breakfast but the options didn't really look appealing. The cashier and servers were really nice and the cashier even offered for us to look at the buffet before deciding to dine. We needed a quick option that was close to the train so we figured we'd just go for it. The only station that may be looked promising is that they had a cook to order omelette station. They had tater tots, bacon, sausage, scrambled eggs, bread/bagels for toast. Drinks are included in the price. The pros are convenience, especially if you are staying at the Grand Canyon Railway Hotel and it is close to the train. The servers are nice and I was able to bring some oranges and apples on the train which was a useful snack for later on.

Dinner buffet was included in our hotel stay at the Grand Canyon Railroad hotel. After disembarking our train ride we headed here. There was a long line through the gift shop but the line moved consistently and there was lots of tchotchkes to look at until we got through the line. Food was meh. They're still doing thanksgiving food into December. The Mac and cheese was really good. Breakfast buffet the next morning was good and about what you would expect. I had eggs Benedict and the kids had pancakes. The buffet is somewhat small but there is just enough variety that everyone should be able to find something to eat.

I don't like buffets much. when i was in cooking school, i learned a lot about proper food storage and temperature. It made me phobic about buffets, especially dirty ones. But as i've reflected about this place, i thought it's not made for me. it's meant for volume and speed, not good food. it's a tourist place. so i'm going to chill out a bit. We paid to eat here for 2 dinners and 2 breakfasts. The first dinner was so bad, I could not come back to dinner. The breakfast was a little better, but not great. At dinner, the buffet looked like it was a mess hall during an active war. It was so gross, i felt ill. They did have a pasta bar where you could get a something freshly prepared. It was ok. That pasta bar turns into an omelette bar in the morning. which is fine. There are servers here. They don't do much. They bring drinks and clear plates. But they're fine. They are not the issue. The food is. I'm trying to be reasonable in giving it a 2. it isn't good and it's dirty. but they're fast and they deal with many travelers. i could not eat here for dinner again and just didn't use almost $80 of vouchers to eat somewhere better.

My family had the opportunity to eat at The Fred Harvey restaurant four times as part of our Grand Canyon Railroad trip. The dining room is in the same area as the Grand Canyon Railway hotel and keeps up the train theme with a model train running the ceiling border of the room and plenty of windows to see the train arrive and leave if you are dining at those times. The staff are friendly and helpful. The reason for the three star rating is the food is mostly frozen food reheated at the restaurant but marketed as recreations of popular dishes from original Fred Harvey restaurants. Overall, you won't go hungry and the convenience of a short walk from the hotel to the restaurant makes dining at Fred Harvey attractive but if I could do it over again I'd only eat at the restaurant for breakfast before our train ride and dinner the evening we returned. The other meals I would have left to trying other restaurants in Williams, many which are a short walk away,

Yummy food. Great variety of selection of meals and desserts. Fast friendly servers. wonderful location inside of the lodge.

Sorry we wasted our money! Do not eat here. Completely over priced. Memorial Day, barely enough food on their buffet to feed the customers. Food stations were not clean. Salad bar was disgustingly with foods dropped into other foods. Empty containers. One person making pasta dishes, line was 15-20 people deep. $34 per person after taxes. We wondered why the hostess where you pay prior to entering, told us the total price and asked us if we wanted to look at the buffet first. We should have done what she said.

The only time I have been to this place is for Thanksgiving. This would be my 3rd visit and this one was the worst one out of them all. I don't know how this place is all the other times but during Thanksgiving. I would highly not recommend this the wait is extremely long to check in and to get any of the food. There is only one side running and by the time you even get your food they are out and you have to wait for them to cook and make more. The salad bar is empty and a complete mess. There is honestly nothing good to say about it. I'm pretty easy to please but this will be the last time I give this a go. It's expensive and just isn't worth it.

I was surprised at the number of negative reviews. I am not a fan of buffets and am picky about what I eat but I thought that this buffet was pretty good given the circumstances. I was staying at the Grand Canyon Railway Hotel as part of a package train trip to the Grand Canyon. I expect almost everyone who dines here is part of this endeavor. Since they have a captive customer base they could do much worse. Service was very friendly and efficient. Our server seemed genuinely happy to have us there. The dining area is large and homey. I had dinner and breakfast. The star of the dinner was the beef tenderloin which was very tasty. They also have a pasta bar with a cook who will make your pasta to order. There are several choices of sauce, protein and type of pasta. There is a salad bar which was kind of wilted. Vegetables which were a little overdone and a couple of chicken dishes. Dessert was very tasty. For breakfast they have a pretty wide selection. They will make you an omelette to order which is what I had. I thought it was a very good breakfast. All in all a nice experience.

We had a wonderful dinner and breakfast here in the Grand Canyon Railroad Package. Both meals are served buffet style with plenty of options. I loved the railroad train that travels on top, around the restaurant. Service was outstanding. There is an attached gift shop. This restaurant is adjacent to the hotel- very easy walk. They are both adjacent to the train depot, so everything is close together.

Folks... 2.5 stars on the opening page for this establishment is more than accurate. But, if you're hungry and tired, it'll do.

The 3* rating is for the food. We stayed at the hotel & this was convenient for breakfast before leaving for home. The price was ok for the food being offered. The sausage gravy didn't look appealing whatsoever so I passed on that, the same with the french toast, I chose the pancakes and I have to say they were great! I will give a FIVE STAR rating for the employees! Angie checked us in, so friendly with a side dose of humor! Tiffany was our table hostess and she was excellent and friendly as well. It was almost closing time and we had a great conversation with both of these ladies, they made our meal better than the food itself.

I agree with another reviewer, this place was probably real good at one time but is just fair now. Maybe it's toward the end of the season. I stopped in for the dinner buffet. For me and my son it would've been almost $50. At the host's recommendation, I checked it out first and decided the offerings weren't enough and what they had looked cheap. I thought I'd try again for the bfast buffet. Not much different. The fruit definitely came from a can, not a lot of fresh food. Having said that, the hotel, the train, the gift shops and even the restaurant setting were all top notch. This is a quality attraction with tourists in mind.

Omg! What a blemish on the Grand Canyon Railway and Hotel. We had such an amazing experience during our entire trip, until we ate here. I can honestly say it is the single worst buffet I've ever visited. It was crowded and they basically ran out of food. I paid $60 for a small salad and scraps. The made to order pasta, that I waited in line for 20 minutes to get, was so bad I couldn't even eat two spoonfuls. Skip this place! Walk the extra block to somewhere on Route 66. This place should be condemned.

While staying at the Grand Canyon Railway & Hotel, and waiting for our train ride the first day, the easiest choice for breakfast was to just stay close. The Fred Harvey is just across the courtyard, and right next to the train depot. They have a breakfast buffet, that also offers an omelette station...again, an easy choice. The buffet was good, not great. Eggs were fine, bacon & sausage were good. The sausage gravy was not very good, and the french toast was pretty bad. But overall, it served its' purpose. We made it through breakfast with plenty of time to make the little cowboy show they do before the train ride. The one exception to the food rating, was the service. The service was great. The gentleman who took care of our table did a great job, stopping by several times, making sure our coffee cups were full, and sending us out the door with a to-go cup when we were done.

Oh Fred Harvey. You may have had a good restaurant here pre-covid but that has definitely changed. We unfortunately had this restaurant included in our package for the Grand Canyon Railway & Hotel and we were told it was a great buffet restaurant. Once we saw the actual buffet choices however it was anything but great. Dinner options are limited to one side of the buffet only. The carving and cooking stations are shut down. And the other side of the buffet area is also closed. Breakfast options are a little better but not by much. They had eggs Benedict which was surprising but beyond that it was your typical breakfast fare. If we do ever purchase the grand canyon hotel package we will not be including the meals as part of the package. You're better off going elsewhere in Williams to have a much better experience.

If I could I would give a negative rating. Just to much garbage quality food and that includes the bagel that they didn't make

The employees are nice but the food is absolutely horrible! They're short staffed so there's that. But I can't explain how terrible, canned and tasteless the food is. We got a package so we had to eat here but save your money. It's extremely expensive for reheated TV foods. They play live music which is nice. Very talented. I can't stress it enough. Disgusting.

I surprised my better half with tickets on the Polar Express package. As part of the package, they toss in Dinner coupons and breakfast coupons the next day at this restaurant on-site. I sort of half-expected the restaurant was going to be a roll of the dice. On one hand, have you see the sheer volume of people boarding the Polar Express train. It is jam-packed. You need to feed all of these people inexpensively, efficiently and at minimal margin. That isn't going to equate to a 5-star dining experience. It simply isn't. Of course, they use powdered eggs and buy mass food in bulk. You can't tell me you're naive enough to believe you're getting USDA Prime Grass-Fed Beef and free range chicken eggs. Don't be silly. On the other hand, since I half-expected this, I knew my wife and her gluten allergy would not be well received at this restaurant. We walked down to Route 66 and had dinner elsewhere. Yes, it was part of the "package", but did not want my wife suffer. After perusing the dinner buffet, there was essentially nothing for her to eat except the wilted salad that appeared quite sad. I am hoping the quality of the restaurant improves significantly despite the plausible cost increase. Hoping the 2-star reviews on Yelp are analyzed by management and they act, accordingly.

This was, by far, the worst buffet I've ever been to. Don't waist your money. Good side, staff was super nice and friendly.

We decided to come here last minute for some dinner and while they options at the buffet are very limited, the staff here make up for it. Our server Christy was amazing! She was very attentive to us and was overall very welcoming. The man who makes the pasta, I believe his name is Geoffrey, is so welcoming as well. He told us his experiences and about his recipes. Marinara pasta is so yummy and so is the Alfredo. Lastly, the chocolate cake dessert was exquisite. 10/10! Only wish they had more food options

Came here for the dinner buffet and the breakfast buffet during our stay for the Polar Express & Bearizona. The food at each buffet was delicious and offered a wide variety of items to choose from. The staff is very nice and accommodating. Loved seeing this place all decorated for Christmas and thought the train overhead was really cool! There is also a gift shop for your souvenir buying pleasure.

A huge Buffet of truly mediocre quality. There are lots of choices, and at dinner, even a pasta station, which becomes an omelette station at breakfast. Both the dinner buffet, and the breakfast buffet have plenty to choose from, but nothing is really very good. If you come here, be sure to Google, the history of Fred Harvey. He is a truly fascinating story, and it is worth eating here, simply for the historical significance of the restaurant.

Food was great. Dinner was carved beef tenderloin. Included pork loin. Shrimp and a pasta prepared to order. Nicely garnished and tasty desserts from the kitchen. Breakfast had a terrific variety and was also hot and tasty.

The waitress did her job well, and we enjoyed the live music, but after reading about and hearing from several people on the train trip to the Grand Canyon about how good this restaurant was, we decided to stop in after our trip to the Grand Canyon. The buffet had few choices, none of which were listed on the table advertisement that I read when we sat down. The items listed on the advertisement lead me to think I would have a choice of asparagus or cauliflower with specifics that made both vegetables sound amazing instead the buffet had baby carrots. The salad bar was fresh, but uninspiring, and limited salad dressings, the beef entree was tasty, but for the price of the buffet, the carver should have been offering significantly larger portions and I shouldn't have had to ask for an jus. The highlight of the meal was the fresh pasta bar, I could definitely understand why the young lady working the station was so busy. The cheesecake with raspberry sauce was a disappointment, for this supposedly upscale Buffet should have had fresh raspberry sauce, not the chemical red syrup the placed on it. As my husband said when we left " should have saved our money and gone to Golden Corral . Some people have this buffet included in their hotel fee, but if you are going to pay the $27 + per person save your money and go somewhere else.

We stayed at the hotel next door, which is nice. Williams in general is charming but this place is an exception. We paid $68 for two adults and two kids (ages 3 and 6) for a breakfast buffet. Kids ate cereal but the selection and quality of the items was abhorrent. The bacon was a tub of lard, fruit wrapped in plastic, sausages looked undercooked, the orange juice tasted like it was mixed with water and the coffee was literally undrinkable. The instant coffee in the room tasted better. Very rarely have i been to a place that was as depressing and unappetizing as this. Tomorrow we'll go to the truck stop down the street for better quality and ambiance..

The ambience was very, very nice and clean. There are booth and tables beautiful stone walls, and the buffet was new shiny like a railroad car. The live music was excellent very soothing and wonderful to eat by the experience was quite enjoyable the carpets assisted in making the restaurant a wonderful place to have a conversation over your meal. The service was courteous and attentive. The food reminded me of a Midwestern supper club on the bland side, but covering all the bases they have a pasta bar, a salad bar, different meats, and sides. I had chocolate cake for dessert and it did not disappoint. All in all I had a very nice meal.

First of all - we went there because it is a Fred Harvey restaurant- thinking it would be like the one in Winslow, AZ. It was NOT. This restaurant is a buffet - an expensive buffet. Salad bar was mediocre at best. You get better fish and chips at Culver's than what they served. They tried "cooking" the pasta in front of us to make us feel like it was fresh. Nope. It had already been cooked, sitting in a warmer. They had potato skins that had only been out gif 45 min when we arrived, however, they looked like yesterdays. To have his name on this place is not right. We should have gone to the local diner.

Friendly server!! But will not recommend. If I were to win the lottery I will buy this place and make it all you can eat pizza and beer!!!

We ate here a couple of times for breakfast. The whole restaurant is all buffet even dinner. We did not do dinner. The breakfast was typical eggs, bacon, sausage, potatoes, pancakes, french toast etc. nothing really special. Staff were all friendly. If you are taking train to Grand Canyon it's the perfect restaurant.

Service was good however buffet was over priced. Salad bar was a disaster no lettuce and dressings were empty and cheese and olives were spilled . Food chicken, beef tenderloin and pork tenderloin were dry. Several items were empty mash potatoes peas . Save your 27.00 per person. Also very limited items on buffet, however the manager did make it right

Went here for breakfast, the skillet had more potatoes that I like but most would be happy. The food was tasty and didn't disappoint.

While convenient for visiting Williams or the Grand Canyon, this restaurant ranks among the worst ever! Understaffed, poorly managed, little to no flavor, buffet with empty bowls. It appears that the only way it stays afloat, is because it's convenient and travelers are tired and hungry. Several good eating options within 1-2 blocks.

They serve Coke Products!!!!!! I thoroughly enjoyed the scale train running around the eating area. I am usually not a fan of buffet style food. However, I was pleasantly surprised. I'm not a fan of paper straws. Tartar sauce is very tasty. The pork tenderloin looked good in the pan, but after a few bites, it became dry and tasteless. Potato skins were OK but better without the bacon on top. The fried fish was good. The waitress was right on top of making sure our sodas were always full. For dessert was cheesecake with berries. The seating area was very spacious and absolutely beautiful.

We dined at this restaurant twice during our stay for the Polar Express (1/30 & 1/31/20). The location was extremely convenient, directly adjacent to the Grand Canyon Railway Hotel. This is also right by where we departed for the Polar Express. We had dinner prior to our train ride and breakfast on our way out the following morning. The first thing I noticed was that we entered through a gift shop. First time I've ever walked through one prior to our event as opposed to the end. We were seated and greeted by a server very quickly. Very spacious inside and room enough to be a part from others during COVID. The food options were pretty good considering it was buffet. Both breakfast and dinner options. It wasn't a top notch Las Vegas buffet but it also wasn't a Golden Corral. It price of the buffets were rolled into our whole package for the Polar Express and I think it was well worth the value.

Paid $30 each for very few choices and what appeared to be rationing. Best thing I had was the ice tea!!!

The staff were really wonderful here, especially our server Antonio. He was so fast and courteous, he went above and beyond. Food was great, especially the made-to-order pasta.

Disgusting throughout. Romaine salad and dressing. 5 entrees maybe sides for each. There is a LOT of soft food here. The serving area was really dirty. New food piled on top of the old stuff. This place is catering to the geriatric crowd with no sense of taste. This was just awful. And no Shirley Jones! It's a wonder this place was even settled with the likes of these Fred Harvey restaurants. Granted we were here on a Wednesday in April so it is off season but that is no excuse for the terrible quality and selection offered. Nothing on the menus were offered and the pot roast was more like pot gravy. No meat at all. It seems like they were serving everything out of a can. Dingy Moore but that's ok as most of the people here Served in WW2 and they would not know a good meal if it came to bite 'em on the butt. You are better off eating in town or heck there is a Circle K across the tracks. One of their dogs A+. Actually there are many fine restaurants that would be worth the money.

General manager Darin is not fit for his responsibilities & job title .l I've witnessed him slap a man's buttocks & have heard numerous stories from women I've worked with , that Darren has touched them inappropriately . He doesn't treat his employers with respect, instead of giving hard workers leftover food , he has decided to throw the food away instead . He will work you 8 days in a row & then terminate you or make the workplace so uncomfortable you will need to transfer . Not many complaints will come up about him because most people are afraid to speak up , so I'll be an example & maybe the other people will feel encouraged to speak up. Anyways , thank you for reading my message - Jacob

Food ,service we had 6 adults & 6 children under the age of 6 . Some with good allergies they were able to accommodate us . The kids loved the overhead train.

I wouldn't come back again. Same food everyday and I got tired of it after 2 days. Note: DONT TRY THE PORK!!! It's disgusting. Only thing I liked was the meat bar.