Bishop K.
Yelp
My dog is sick, which is stressful. The vet suggested that I try a Fred Meyer pharmacy; that the prescription may be cheaper there. So I went, and it was a terrible experience. The first woman trying to help me kept mumbling, and even though she was behind the counter in the blue technician coat, it was like she expected me to facilitate the transaction. When I tried to give her information / answer her mumbled questions, she would look at me confused and then smile like she wanted to laugh...
Imagine your family pet or your grandparent or your child or spouse was just diagnosed with something that's going to take several months, lots of money, lots of time to heal and make better. Then you go to a pharmacy where someone treats your situation and your distress like a joke. If that sounds fun to you, then head on down to Hawthorne FM! :)
Sarcasm because I'm annoyed and frustrated... To keep from jumping over the counter and fatally shaking this technician with zero customer service skills, I said no thanks and returned to the line - for another technician. But Mumbly Technician, as I'll always remember her, kept talking at me from her workstation. Even when I repeatedly said "No thanks, I'd like to work with someone." And thought "Could not be more awkward. Unnecessary. No means no in every situation. Just don't do that ever absolutely never. Move on; there are others you can (try to) help... In other words, I have told you I'm stressed and you're making it worse!!"
I stayed in line, needing a technician with sensitivity and common sense. Just for kicks, when I was working with the second technician - who efficiently and quickly set up my FM account, asked succinct and clear questions, and also understood my responses - Mumbly Technician went to a colleague in the back area and was clearly whispering about me. Which isn't professional or respectful. And it may even even illegal - PHIPA and HIPPA, right? Not to mention terrible and tacky timing - I mean, effing gossip about the encounter after I leave the pharmacy.
Yes, I'm stressed. But I am also together enough to provide last name, phone number, and other personal health information - when the interaction is normal, like with the second technician. I usually go to Walgreens, where technicians are patient, professional, procedural, and explain a pharmaceutical step I may not know about - I almost didn't experience that at Hawthorne FM Pharmacy.
Atrocious and rude customer service. It is the very last time I will ever fill a prescription at any Fred Meyer.
Go to Walgreens because they're better.