Freebirds World Burrito

I stopped into Freebirds in Dripping Springs midday on a Saturday, and honestly… it was such a disappointing experience. Everything in the prep line looked extremely dry and old. Even the employee acknowledged it. My partner wanted the ground beef, but she flat-out told us she wouldn’t recommend it because of how bad it looked. The rice was dry and cold, the ground beef looked old and unappetizing, the refried beans were crusted over on the pan - same with the other sides. What really shocked us was that she didn’t offer to make anything fresh, didn’t try to fix the issue, and didn’t attempt to salvage the experience at all. She literally let us walk away without suggesting a solution. I also asked about the cayenne spicy tortilla and whether it actually had a kick, and the answer was, “It’s hard for me to say, I haven’t had it.” If you’re working in customer service and handling food, you should know your product well enough to guide guests and make recommendations. Overall, nothing looked edible, the service felt indifferent, and it was not the level of quality or hospitality you’d expect. We ended up leaving and going somewhere else. Definitely disappointed.

Jaden and Landon were great helps today. I couldn’t decide between the burrito or bowls but Jaden went above and beyond and described the different wraps and bowl combos. Landon did a great job explaining the flavor profiles of each protein and sauce. 10/10 Place will come back

I just go go go, so I didn’t stop and check what time Freebirds open on Google. I just noticed their website lets you place an order for whatever time, earliest was 10am, so I placed it for then. I live 2 minutes away, I didn’t need to search up where it’s at and therefore wasn’t shown the hours until I walked up to pick up the order where it states 10:30 on the door. I felt bad, and an employee came in early just to do my order. I appreciate that a lot because I wouldn’t be able to pick up the order any later for my company. There’s even another order I placed for delivery because one is gluten free and that one had a limit as the earliest availability to deliver being 11:15am. I do suggest they fix the website on editing the times they allow pickup to be, but besides that - I am really grateful! Food was gooood 🙂‍↕️

My girlfriend and I are visiting Austin and we walked in 45 minutes to close. I got told by what looks to be the cook that they close in 30 minutes and what they have is what they have so don’t try to order anything else. It was a very disgusting and mean tone, we are very understanding that what they have is what they have. It didn’t need to be said, especially in that way. So we went next-door to P terry’s and we’re having a much better experience, much better food and doesn’t cost as much. When we do visit Austin again will not be coming back to this location. The ones in Houston near our house is 10 times better than this will ever be.

well, well, well first of all we found 2 to 3 strands of hair in our burritos and then not only did they put beans in my friend burrito when she specifically asked for no beans and also the salsa is not spicy enough. I need to get my taste buds working and pumping.

many items were empty, meat was overcooked and almost minced. They couldn't roll the burrito properly. This is not anything close to Freebirds in CSTX.

I enjoy going to the new SW Austin location on 290. Since I work in the area I hate to admit I probably go there more often than I should. Everyone is always upbeat and friendly, it's clean and the most important thing is it is consistent on the quality of food. You can't go wrong stopping in for a bite to eat. The pictures are of salad with pork.

This location is fairly new but wow is it bad. The employees are trying their best, but you can tell that management did a horrible job training them. I paid $12 for the tiniest burrito I’ve ever seen. Keep in mind this burrito had almost every ingredient in it yet it was almost the size of a child’s meal. Disappointing compared to the Lamar location.

Food is meh as it was many years ago. Confirms why I hadn't been there in years. Young people serving were awesome.

Lovely addition to the Hays County dining scene! Truth be told I ate at Freebirds years ago (various locations) and then never went back. Not for any specific reason; just new restaurants popped up and I went there instead? Perhaps it was a waistline thing; they make some big azz burritos! GF and I were doing some work over in Bee Cave and decided to use my phone to order lunch on the way back to the ranch. New restaurant in my parts; huge lines! We in fact showed up before our food was made. Ran in and out a few times; order finally ready. Took the grub back to the truck parked in the fire zone with a 20ft trailer attached and chowed down. Judgey Boston Terrier looking on I opened the foil laden Freebird size burrito. I'm eying the half bird for the next visit... Slow roasted pork, spicy cayenne tortilla, cilantro lime rice, refried beans, cheese, peppers/onions, guacamole, pico, cilantro, sour cream, and creamy jalapeno. Ate about 90 percent of it; even sampled some of my GF's sauces. She ordered a bowl with similar tasty results. Official review: perhaps a bit too much rice. Otherwise, it was friggin' awesome. Prices were decent; we rolled out of that fire zone with enough carbs in us to build an NFL stadium. Thanks Freebirds for taking a chance in a new market.

Ate here a day or two ago, one man making food was nice and greeted us and smiled. Another girl making food didn't smile and acted very robotic and only smiled at the very end when she saw we gave her a tip. The food was good but outrageously expensive. We paid $65 after the $5 tip, for two bowls and a taco..... When we ordered the taco, she automatically made it a meal without even asking, causing it to suddenly be $9.00.... for a small taco with no sides and a juice.... Ridiculous.... We ended up sitting outside to eat and the outside patio was nice and the food had good flavor. Was it worth $60? No, could have made it at home for that price..... However, as it was still good food, I hear they have decently good ingredients and the man working there was nice, I'll keep it 4 stars.

I was driving through and starving! We ate here and loved it. Thanks for the great meal. If you're trying to decide between this and chipotle (the way we were) then I recommend going with this option. The service is good too. Two of us had the prime rib monster bowl and recommend it

Have mobile ordered from here many times... has never once been ready on time or even within 10 minutes of when it says it should be ready. They will ask you your name and then say "it will be a little bit" and then not even start on your order and help the walk instead.

after eating a cold steak burrito with a tiny amount of meat for 14$ i realized I was eating little 4 inch strips of plastic mixed into the guacamole- macro plastics in food not good

The food is pretty good. I had a steak burrito and my wife had a veggie bowl (with free guacamole). It's costing $10-12 now; so it's no longer the great deal it was. It's not as good as Cabo Bobs. But it's close and convenient and fast service. The place is pretty nice.

Had 3 experiences with Freebirds in Kyle, all resulted in excellent food and a nap. 2 times i stopped by and picked up the monster burrito, which is truly a monster. You build your own, so you have to like it based on what you put in it. Same applies to the one delivery I rec'd from them. All were excellent, each burrito was huge and should have been 2 meals, but were not. all three resulted in naps. Careful with the peppers. Their idea of a green pepper in a burrito is bell pepper. I do not recommend. All else is to die for. Not cheap, but very satisfying.

Freebirds locations in other states tend to be pretty good. When I moved to Austin, I expected the same, but the consistency simply isn't there. This location is one of the very worst. It's dirty. Poorly managed, and the service is absolutely terrible. When you go here, you were made to feel as if the team member is put out to help you make a burrito. I just went to this location to order a burrito, and when the young lady who put it together made somewhat of a mess, wrapping it, dropping some of the protein on the counter, she proceeded to scoop it up back into the burrito after it touched the dirty counter. I just spent $18 for a burrito that I'm not gonna eat. Pretty disgusting. The funny part is that if I had worked for the health department, and saw her scoop up the inside of my burrito off of the counter, and served it to me, this place will be shut down.

So this was the first time we ever ate at a Freebirds world burrito. And let me tell you, it's pretty cool. The decor is very fresh and airy. It has a counter order style like a chipotle or a Jersey Mike's. You have your choice of steak, chicken, pork, or vegetarian meals. They serve burritos, bowls, nachos, salads, and tacos. The staff is extremely friendly, and you get to pick whatever you want to put in to make it a custom meal. I chose the fajita white chicken burrito with Spanish rice. Now let me tell you, the freebird burrito is humongous! My wife selected the fajita white chicken bowl which was also very tasty. You get to pick your sauces in order to make it taste the way you want it. We both chose their frozen margaritas, but be careful when you drink these things so that you don't get the ice cream headache. They were delicious. All in all I'd say this restaurant was a great option for lunch or dinner. So if you're ever up in Dripping Springs, Texas give this place a try. You won't be disappointed. We give it five stars.

I love Freebirds. This is specific to this location - ordered via Doordash tonight. Got a burrito that was about 20% smaller than normal. It seemed to be missing the hot tomatillo sauce, the guacamole (which is extra $) and the sour cream - or there was so little on there I couldn't tell. Also ordered some bean and cheese tacos for the kids and they had the smallest amount of beans on them and zero cheese (see pictures). My older kid wouldn't eat hers. These tacos are $4+ each and were pathetic.

Just tried the new freebirds in dripping springs. It was probably my last time going to this establishment at this location. Service was just horrendous, and the food handling was disgusting. After wiping his fave and head with his apron, he kept the didn't change gloves before making the person in front of us their food. They threw away about 10 tortillas due to an error in melting the cheese. There was zero teamwork with the workers it was more like a free for all. Soda machine was flat. Hopefully they get it together.

Very solid service and food quality. My wife and I were passing through and decided to stop in (Sunday at 11:30am). Looking at the yelp reviews I was a bit hesistant. I used to go to Freebirds often in my college and younger days but don't live close to one now, so was fond of all my other food experiences there. But I can say the experience was great overall. Staff was friendly and the food was really good. Bit of sticker shock at the price but that's also relative to when I was 22 and only spent $8-10 on a meal. I suppose 2 people with drinks and sides can be $40 but just needed to recalibrate in 2023 . I would definitely recommend and will stop in next time I'm passing through again. Convenient location off of 290 so I'm glad I noticed it.

we have been Freebirds fans for years! We were excited when we were getting one in Dripping Springs! we have given this location our last try! We've tried when they first opened and it was horrible! The service was poor and the quantity of food has drastically reduced. We chalked it up to being new but it hasn't gotten any better! Today we gave them another try and things have gotten worse! The food looks so overcooked and not fresh at all! The soda machine was out of several options and when we asked they just said they are out. We sat outside and our daughter wanted to play bean bags on the boards they have outside! When we asked for bean bags they said they didn't have any! Then why have bean bag boards? It's either a really poorly run location or the pandemic has really hit freebirds hard and they have made some poor decisions at the corporate office. We won't be back! We'll go just across the street to Chipotle's! We rarely leave comments but we are just so sad to see Freebirds go down hill! We hope this constructive criticism will not go unheard and the necessary changes can be made to make us a fan again!

I've loved Freebirds for years and was pleased to see one in our area. We tried this location for the first time on Sunday evening. The staff were very welcoming and friendly, offering samples and taking care with making our food to order, and the place was nice and clean. The food was disappointing. There was only one customer there when we arrived, and the food didn't look fresh. Some of the meat looked dried out, the Spanish rice container was empty, and most everything looked like it had been sitting there all day. It was barely warm and didn't have much flavor, just didn't compare with what we've had from other Freebirds locations in the past. With so many other choices in the Belterra area, we probably won't be back. I'm giving 3 stars because the staff were so nice and professional, and the place was clean, so it seems like they're trying.

Not sure what has gone wrong at this location. I have never been to another to compare. The staff seem miserable and the food isn't that great. Had a problem with my order last Monday We picked it up. Once again something was missing. Chips were not in the bag with my guacamole and chips that I ordered. The you lady acted like it was my fault and gave me attitude when I pointed it out. Then scraped the bin with the last of the chips. They were all broken with bits and pieces. I asked to you have any other chips besides these? She looked at me in disgust and went and retrieved more from the other side of the line. Then she forcefully stuffed them into the bag and slung them at me without a word. Never again bye bye freebird ! Corporate please don't bother offering me free chips and dip on my next visit.

We were excited to get a Freebirds in the area. Sadly we tried twice, and both times were terrible. The first time we walked out after waiting for over 49 mins. We chalked it up that the restaurant was new, and came back a couple weeks later. This time I ordered a vegan salad, with pea protein & cauliflower rice. My bowl with no other additional add ons was $24. When I got up to pay I asked how it was so much money. No one, and I do mean no one could do math & explain it. After the third & final manager couldn't explain how a salad + pea protein + cauliflower rice = $24 I was done. Long line behind me, so I just paid & will never go back. I can make the drive to S. Austin for chipotle, or just go to Torchys. This was ridiculous. It sure as heck wasn't worth $24.

This Freebirds was pretty meh the first time I was here. I would've given 2 or 3 stars. Most items were out. They weren't currently cooking while I was there, proteins all looked picked over, no cooked veggies and nobody making more, but they were WAY better the last two times I went. They don't season anything, but that's all freebirds. I feel like it's mostly catered to super white bread bodunks, but this location is good for what it is. I'd give a 5 of 5 for freebirds. But a 3 of five for burritos in general. So solid 4. I'll keep picking up food here since there are no other burritoriums in the area.

We visited the Dripping Springs location. The spotless facility impressed us. The staff interacted with us in a welcoming caring way. The Manager earned major respect for her exceptional skills - managing the staff and facility! The ambience and food locked-in a next visit. We'll definitely return!

On Saturday afternoon, March 25th, shortly after placing my order, I heard two people both loudly say the N-word. It was absolutely appalling to hear this being a black man myself. One of them sounded like an older woman and the other sounded like a young man. Even worse, it sounded like the word came from behind the counter where I grabbed my order. This is beyond disappointing as my family and I frequently come to this location. I have never heard something so disgusting and vulgar from a restaurant that advertises itself as being family friendly. Considering that Dripping Springs is such a tight knit community, I will make sure my friends and family know of what happened and we will never ever step foot in or feel welcome in this establishment again.

Burrito was cold. Not much flavor, just ok. Ordered a paleo bowl, no beans. It was very, very small. For $13.00, I expected a decent size portion.