Dominique Thames
Google
I had a very disappointing first (and last) visit to this Freed’s Bakery location in downtown Las Vegas.
My husband and I came in hoping to try the Rugelach, which is hard to find in Las Vegas. There were two women already being helped, so we waited patiently. Strangely, it was the other customers—not the staff—who acknowledged us and told us we could go ahead. The girl at the counter (heavier set, dark brown hair, glasses) never greeted us, never offered to help, and continued speaking to the women as if we weren’t there.
We eventually picked up a box of Rugelach and stood off to the side, waiting for service. Even after the women left, the girl at the counter never came over, never acknowledged us, and never invited us to the register. My husband had to awkwardly approach her and say we wanted to purchase the box and a popsicle. Her response was dismissive: “You can get whatever you want.” Still, she didn’t move to help us check out.
Finally, a blonde woman with glasses came from the back. She did bag our items and offer napkins, and was kind. The brunette went to the back returned and pulled out her phone, and started scrolling as if that was more important than helping customers.
The entire interaction was marked by rudeness and a complete lack of professionalism. Based on what I’ve read in other recent reviews, this seems to be an ongoing issue with the same staff member. Since she’s clearly still there, it feels like management either doesn’t care or she may be connected to ownership.
According to the comments, Freed’s may have a good reputation elsewhere, but I won’t be returning to this location. If you’re hoping for friendly service, I’d recommend a different bakery altogether. Someone else mentioned that the Decatur location has better service.