Sara B.
Yelp
Wow. That escalated quickly.
Here's the scene:
We had just finished up a fabulous tour & tasting at Castello di Amorosa, and a pretty darn good tasting at Madrigal Family winery.
I was with a group of 11 for Lil' SIL's birthday. We were in good spirits, definitely in a wine purchasing mood.
We picked Freemark Abbey Winery as our next destination due to ample parking, beautiful facility, and the possibility of eating at their restaurant, (which sadly, had just closed a few months before.)
There were two buildings: to the left, the Joe Schmo tasting room, and to the right the VIP baller-den. With a group our size, we were pointed toward the VIP! Promising! Potential!
We go in for our tasting. The room was beeeautiful: big stone fireplace, comfy couches, lots of windows letting in sunlight.
($20 for regular tasting, $30 for the reserve tastings. Pours were meh.)
Diane was our original pourer, and she was great: told us a bit about the history of the winery, answered questions, etc. Very personable. At this point, Lil' SIL was even considering joining the club! There was one other couple with us in the tasting room, we ended up knowing them from our hometown. (small world!)
All was well.
Then, Guy came in and stepped behind the bar. Not as friendly as Diane. We believe his name was Mike.
Tall, big guy, wearing a too-casual button up black and white shirt. Took over some of the pouring.
Now, side note: as previously mentioned, we were already 2 wineries deep. However, these visits were spread out over the course of 5 hours, we'd all eaten snacks between, and were absolutely behaving like adults. (My Mom and Dad in law were there, for Yelpsake!)
PickyEater, Big BIL and Big SIL were sipping and talking about the Oakland A's. Mike walks over, and in mid-conversation took PickyEater's glass AWAY from her (with wine still in it!) and unceremoniously tells her, "You're cut off."
Poured her glass OUT.
In front of everyone.
Turned to Diane, *pointed*(!) at PickyEater: "We legally can't serve her anymore. It's the law."
Breaks squealing.
Crickets.
TOTAL PARTY KILLER.
In the setting in which we were, (VIP tasting room, classy winery, paying customers) his behavior was startlingly, deafeningly, WILDLY out of place. She was absolutely not making a spectacle of herself, slurring her words, etc.
But ya know what? They have to be safe. Liabilities and all that. I get that. However, even if Mike had thought she was dunzo, he gave absolutely no explanation, showed no courtesy to her or our group. That's how you do your customers? SO unprofessional and cold. She was SUPER embarrassed and confused.
Weeeell, that was the end of that.
We quickly left: my BILs are kind of protective, and upon seeing PickyEater's eyes well up in embarrassment they were immediately heated. We left without purchasing the wine we had wanted, and Lil' SIL bdaygirl *certainly* did not join the club. (sorry, Diane)
Birthday over.
Time to go home.
VERDICT: While the wines were good, the tasting room was beautiful and Diane was nice, Guy sealed the deal: NOPE. With a gabillion wineries in that area, bad customer service is not only shocking, but a deal breaker.. I will definitely not be going back, nor will anyone in our group.