Berk Dalkiran
Google
Subject: Unacceptable Conduct by Bouncer – Damage to Venue’s Reputation
To Whom It May Concern,
Last night, I had the unfortunate experience of encountering a bouncer at your establishment who is not only unprofessional but actively tarnishing your venue’s reputation. His behavior was aggressive, discriminatory, and outright degrading. If this is the standard of representation at your bar, you may want to reconsider your hiring practices.
Here’s what happened:
I am German, my wife is Brazilian, and we were meeting our French friends—whom we hadn’t seen in two years—to enjoy the Brazilian DJ performing at your venue. We arrived at 10 PM and patiently waited in line. By 10:20, we were at the front, still waiting due to capacity limits. During this time, we engaged in normal conversation, at times raising our volume slightly out of excitement. The bouncer aggressively warned us in French to lower our voices. I immediately apologized and adjusted.
At 10:40, after a brief laugh among friends, he returned, launching into a tirade—again in French—despite my repeated apologies in English. What he didn’t realize was that my French friends understood every word. He was not just reprimanding me—he was outright insulting me, calling me “retarded” and questioning if I had a mind of my own, all while I was standing there respectfully.
Then came the real issue: at around 11 PM, a french group of seven approached from a different direction. The same bouncer, who had ignored us for nearly an hour, suddenly became accommodating, offering to check capacity for them immediately. My friends confronted him in French, pointing out the blatant unfairness. His response? He claimed he “didn’t realize” we were waiting—because we hadn’t greeted him properly. A pathetic excuse for what was clearly intentional discrimination.
At that point, he made it clear that we were never going to be let in. Instead of simply stating that, he wasted our time, insulted me repeatedly in a language he assumed I wouldn’t understand, and ultimately humiliated us for no reason other than his own prejudice. Even his fellow bouncer had to step in and tell him to stop.
This kind of behavior isn’t just unprofessional—it’s outright unacceptable. It reflects poorly on your establishment and will inevitably drive customers away. A venue like yours should be known for its atmosphere, music, and experience—not for a power-tripping doorman who treats guests with open hostility. I suggest you take this matter seriously.
Looking forward to your response.
Best,
Berk