Doreen L.
Yelp
I absolutely used to love this place, but when I feel like I am being swindled and taken for a complete fool.. it's a no go for me and you have lost me forever.
We visited today for their new and improved happy hour, which includes food items -- yay!
We ordered plentiful classic margaritas as well as a few happy hour food items -- cantina wings, chicken quesadilla, and the flautas. We hung out and watched Drag Race starting at 8 pm, hours past the time when HH begins at 3 pm.
When the bill arrived, we were shocked at all the errors--the wings were $11, the flautas $14, and the quesadilla $14. Wait, what?? Those were ALL listed at $10. There was also a mandatory 18% gratuity for any check that was over $100. Ridiculous.
So, now, we had to flag down a server to correct the error for the HH items. At this point, he corrected the check by deducting the $8. Guess what? The check still showed a final 18% gratuity that reflected the original, and still INCORRECT, amount, so they still got a gratuity based on the INFLATED costs that were incorrectly charged to us in the first place. How is that OK? You charged us the wrong amount and you're benefiting from it?!
At this point, we want to just get home and not cause any other issues. We run the credit card, and GUESS WHAT? SURPRISE CREDIT CARD FEE. Yes, you read that right. After all this anguish, there was now a credit card fee added onto an inflated total, so this business sucked even more money out of our pockets without our consent. Why do I say without our consent? Well, nothing anywhere stated anything about this credit card fee, so this is clearly just another way for this owner to get his hand in YOUR pocket.
I was so angry and upset leaving this establishment, and I am appalled at their complete disregard for the hardworking people who support their establishment. If you really cared about the community, like you claim to do, your prices would be correct in your POS system in the first place, and you would not hide and then surprise your customers with hidden credit card fees (especially when some of us walk around with cash).
Customer beware.