Honest R.
Yelp
Mixed review on product and services.
1. One rude staff member away from ruining your experience. There appears to be one really bad employee they should have fired approximately 2 years ago. When I entered the store there was a young short female, an older taller female, and a tall male. I, unfortunately was serviced by the older taller female.
My personal experience buying multiple items was met with rudeness, no bag to carry multiple purchased items, slow service, eyes being rolled at me, and unprofessional nonverbal communication.
It was strange enough to do some research on whether this lady was just off today or a pattern of behavior. And guess what? It appears this lady has been providing the same miserable experience for the last 2 years. Please see the reviews below aggregated for you.
"The sales lady was too preoccupied on her phone to answer any questions ...so simply pointed. "(3/24/2021)
"asked for a bag & while packing it, it fell apart and the lady just walked away without offering me a new one." (1/13/2021)
"Today SAME LADY, makes my latte and makes me stand for close to 5minutes because she refused to hand it to me. " (1/13/2021)
"Cashier was rude" 12/2020
"But the clerk lady was in such a bad & sour mood, being so cranky, unkind and unfriendly throughout, ruined my Whole experience. When I asked for a box, she rolled her eyes and made me feel so bad." (4/2020)
"Probably one of the worst customer service EVER in Bethesda...the Clerk behind the register was so rude and unfriendly, period! She was on her phone and had no interaction with us what soever, I could not believe my eyes. I asked for the receipt and she looked at me like I was crazy then she ignored me and said "Next" ! for the second time I said "the receipt please" she kept ignoring me and I left...I would say you need to train your staff, educate them about what customer service is all about. would never go back again !" (04/2020)
"There was another woman, working the cash register, who was just incredibly rude. She kept cutting us off, cutting her co-worker off, and trying to get us out of there are quickly as possible. " (5/28/2019)
"I am so upset by the way I was treated just now by an employee of Fresh Baguette, a young woman....Got a call from a woman with a heavy French accent ..After a few minutes of discussion, she said I can't do this...It was so frustrating and the young woman was so rude, I was stunned. I would like to hear from the store manager to know why they would employ such an inpatient, rude person to work for them." (11/3/2020)
" The staff was slow and unfriendly. " 11/26/2019
***Please share your experience if you also received rude service.***
2. The pastries were average compared to TATTE nearby.
3. The sandwiches were pretty good and the only thing positive from my second experience here.
TOO LONG DIDN'T READ : Go for the sandwich and expect very low standard service.