Zofia G.
Yelp
The art itself is absolutely five stars--beautiful, thoughtful, and well curated. Unfortunately, our experience with the staff completely overshadowed the visit.
We came with our kids, including my 10-year-old daughter, who is an artist and was genuinely excited to be there. Instead of feeling welcomed, we were treated like our presence was a nuisance. The staff was extremely strict and repeatedly barked orders at us, with very little customer service or warmth.
In one area that had children's blocks, our kids were playing and got a little loud. Wanting to be considerate, my husband closed the door so they wouldn't disturb others. There were no signs anywhere saying the door couldn't be closed. A staff member then came in, visibly upset, and yelled at us--again, with no clear explanation or signage to justify the reaction.
Later in the gift shop, another staff member sharply reprimanded my kids for leaning on the glass. Once again, no signs were posted, and the tone was unnecessarily harsh. None of this felt kid-friendly or welcoming.
It's unfortunate, because the art and the artists deserve better representation. The staff's behavior made it hard to enjoy the exhibits at all, and it completely turned us off from what could have been a great family experience. We had even considered a membership, but after being treated this way, we will not be returning.
The art is wonderful. The customer service is not.
###
In response to the owner's reply: your response reinforces exactly why we will not be returning.
Your tone comes across as condescending and punitive, with the majority of your response focused on what we supposedly did wrong rather than how your staff handled the situation. Saying you will "talk to your staff" reads like an afterthought when roughly 90% of your response places blame on us.
We are fully aware that this is not a children's museum or an interactive museum. The fact that you felt the need to explain this only adds to the condescension. Our children were respectful, quiet, and well-behaved. They were not running, not acting out, and not treating the space inappropriately.
In the designated children's area, their voices briefly rose while playing together. Out of courtesy to other guests, my husband closed the door--unaware it was not meant to be closed or that it locks automatically, as there was no signage indicating this. The staff's response was unnecessarily aggressive.
You offer a family pass, which implies families are welcome. A family-friendly environment should not make parents and children feel like a nuisance. Because of both the original experience and the tone of your response, I am updating my review from two stars to one star.