Ross B.
Google
This review is about service, not the rooms.
Given this is positioned as an upmarket property, we expected the service to match. It didn’t.
We went to the bar downstairs to order a couple of coffees and were told the bar was closed and to go to the bistro. There were three staff behind the bar at the time, chatting and apparently preparing for opening later. No problem if it was closed — but no clear direction was given.
We went to what we assumed was the bistro, only to find no one there. After waiting for a while, we went to reception to ask where we could get a coffee and were again told to go to the bistro. Kylie explained there was no one there, so the receptionist came with her. She initially responded in a slightly aloof, mildly condescending way, insisting staff were present, then led her outside, around to another dining area on an outer deck that wasn’t obvious or signposted.
This could all have been avoided with a simple, friendly explanation: “Sorry, the bar is closed — just head outside onto the balcony and around to the right, and they’ll look after you.” Instead, we were made to feel like the inconvenience was ours.
No one was rude, but no one was particularly helpful either. In a place like this, a few extra words and a bit of care make all the difference.
We have two sets of friends and my elderly mother visiting Tasmania over the next month — we’re travelling here for 11 weeks — and although we initially suggested this property, there are too many genuinely welcoming places in Tasmania to justify recommending or returning here.