Friendly's

Absolutely five stars for the waitress, who learned our names, anticipated our needs, was timely, and super friendly. She made the whole experience for us and our kids. The food was as reliably average, which is what you want in a place where it feels like the franchise owners are holding out for a better lease somewhere else. And the kids menu entree came with ice cream! The whole staff was friendly, and the tables were pretty well kept. It was kinda quiet when we came in, so the seating options were many.

My server was Deb. I never received any silverware or napkins. The French fries were stone cold. She never came over to ask how the food was. I never received a refill of my drink. She kept ignoring me. I got a single cone with one scoop of ice cream. $4.00? That was the smallest scoop I ever received. DISAPPOINTING!

Great place to eat breakfast and lunch and dinner with the right waiter or waitress all the ones I get service from are awesome and been there for a long time and it's the best and only family friendly restaurant in Olean now

Service was fast, sociable, and took time to talk to me and make a connection. I'm sad to see so many locations close over the years but glad I found one open along the path I was traveling. I love the ice cream and have to ask you to stop and try a Sunday if you get a chance.

The food was okay! However the inside and Especially and I mean Especially the outside was absolutely disgusting, the amount of dirt, dead bugs and other sorts of filth on the outside of the building was a very big turn off… it makes you wonder about the conditions of the kitchen and the food safety of the establishment. Hopefully one day the place will have ownership that cares about cleanliness!!!!! Do better friendlys

I haven't been to Friendlys in a few years but its my birthday weekend and stopped in for a treat. The food was amazing! Nothing was terrible. The waitresses were super friendly and again, the food was on point! So glad we stopped in!

Yesterday I decided to visit my hometown and take my cousins out to lunch. The service from the waitress was awesome but the manager was a different story. The first time the BLT came back there was a hair. The waitress took it back and we could hear the ladies in the back saying “at least the hairs clean I washed it last night”. Disgusting either way. We ended up getting two more BLTs. As they were almost done with the sandwich she noticed a dead fly stuck to the bread. It was brought to managers attention and I got both meals taken off. I was ready to pay for the other two meals and the manager decided to come up to our table and tell us we’re the only one that have complained today. That everyone knows who we are bc we complained. He told us bc of this we’re not aloud to come back. So all of our meals were free bc we walked out. Awful customer service from the manager. Pretty sure anyone would complain about that. Both is absolutely disgusting. So if you eat here make sure you double even triple check your food

Great as always! Haven’t been in a while. Larger selection here, as well as great desserts!

Nothing like a good old dose of nostalgia in food form!! I haven't been to a friendly in probably over 10 years as most of them near me were closed. We drove over an hour to come here for my birthday lunch and let me tell you it of course did not disappoint! The service was good and friendly. The buffalo chicken tenders and bbq chicken super melt were just as good as I remembered! I also got a vanilla shake to take home, capping of the experience. Just can't beat friendly's! I hope they bring one back near me, if not I'll probably be back here this summer.

I typically try not to eat at chain restaurants. However, I'm out of town for work and was excited to see a Friendly's since we no longer have them in Buffalo. I did order through DoorDash the $100,000 Cob Salad. Judging by the picture on DoorDash, I was wondering how big of a salad it was going to be and if I would be able to finish it. In the pictures below, you will see the picture of the salad posted on DoorDash and the picture I took of the salad I received before I had even eaten anything out of it. A little disappointing, but it was still delicious

The fried fisherman's platter was solid, as was the green salad, and the burger and fries, but the clam chowder was really salty. Happily, this whetted our appetite for ice cream. Lots of ice cream.

I've loved this place since I was little! They have the best ice cream around and great food especially the quesadillas! Definitely recommend with kids!

This is a legacy place for me. I worked at a location in Concord, Massachusetts many years ago, when Friendly's was a growing and influential food chain. Now they are not so much influential. They have reduced the chain from 550 locations to approximately 175. I know there are now none in Ohio, and this location is the only one left in western NY. Too bad. Ice cream in gallons is still available in many grocery stores and convenience stores. We had the usual. Fribble (still great). Hamburg (still great). Chowder (still great). Fries (still great). We were both happy. Ably served by Chantise.

We drove 6 hours to have a meal from our childhood. It was everything we remembered. Then we got to the ice cream so yummy.

My waitress w dark hair was wonderful. I took the kids here while in town for a vet appointment. Was happy to see a friendlys since our's was torn down. Food was good. Classic diner experience. Icecream is a MUST! We had lunch and I was happy. Especially for the price. Where can you take 2 kids and yourself out to eat and not even pay $40?

Food was hot, delicious and service was great!! We will definitely eat here again. The Fribble milkshakes were amazing too!

On my first visit, I ordered the "You Pick 3" entree and was pleased with the soup and burger that I ordered. The fries are crispy and well seasoned and the burger was a generous, well cooked patty. I also enjoyed the broccoli soup. My issue with this visit was that my bill seemed more expensive than I originally predicted and I didn't have an opportunity to see the itemized bill after I presented the server with my credit card, only a total. On my second visit, service was kind of slow but the food was good. On both visits, the highlight of the meal was the black raspberry ice cream with strawberries and whipped cream. I could honestly just go and enjoy the ice cream. It was delicious.

Diane V was a great server, and yhe food was great as usual. Please bring back the Turkey deli folded pita! Was a healthy and delicious meal!

The customer service is top notch! Heather is phenomenal, and is the main reason I will be back. Keep up the fantastic work!

Friendly's looks like is heading towards retirement sooner than later. This outdated and drab restaurant in Olean does not excite me to come back anytime soon. The Turkey/Bacon Melt was average at best. The bread was extra greasy due to the fact it was not grilled properly. The side of onion rings were undercooked and I had to pick out the two or three that were somewhat crispy. My wife had the chicken bacon ranch salad which was 'ok' she said. As for the positives...our waitress were nice and always checking on us to make sure our drinks were full. They also suggested downloading the Friendly's app to earn a free sundae with our meal. The sundaes we got were fantastic! Ice Cream is Friendly's money maker!

we stop by the Olean Ny Friendly's every time we come to town. We love the food and ice cream!. Jeanine W is an excellent server. The store is clean and Friendly. I worked at the Friendly's in Rochester Ny for 7 years and have always loved Friendly's!

Great food! Super helpful and friendly waitress! Very helpful and kind. Thank you Erin B.

Everything was delicious! Waitress was on her game .very accommodating. Wish there were more Friendly's around. We drive over an hour to get here but so worth it.

Our waitress was very nice and our food was so good! Rhe kids menu has alot to choose from, and of course there's plenty of choices for ice cream!

The best experience ever. Food was fast but bill was slow to come. They need more staff, but the environment still felt warm and welcoming. It was my first experience with this restaurant and I'm sure to return.

I used to go to Friendly's with my family in the 60's in Boston. This visit brought me right back. Same hamburger, happy ending Sunday. Next time Fishamajig!

very nice waitresses. paid special attention to the veterans in the house. The food was great as always. Thank you.

My family wanted to eat hear really bad because of the lobster special. I have to admit, I was surprisely impressed. I always felt the food here was always subpar except for the delicious ice cream and their options, and that you paid a good price for a so-so meal. The lobster mac and cheese and lobster sandwich were all portioned well and delicious. The lobster quesadillas weren't bad, but I'd recommend sticking to Don Tequila in Allegany for that. Also, the service was unusually long. The waitress felt so bad we got 50% off and our desserts comped without having to use the coupons that we probably wouldn't be able to use up. Our meal total came out to be 24 something for three people instead of around 50+. We tipped $10- it was the least we could do. We were also not in a hurry that day which was cool too.

Absolutely great staff , always friendly.. nothing is any trouble food is very tasty and good prices. OLEAN team members are such lovely people. Would eat there everyday if I could..

I ended up getting the chicken with the cheese and bacon on it. The chicken was cooked to perfection. It wasn't too dry nor too moist. The service was excellent. She was very attentive and made sure everything was done accordingly to the menu. The look of the food was amazing and unbelievable! I haven't had food this good in quite some time!

My son and I are from out of town and wanted to eat somewhere that we didn't have in our city so we settled on Friendly's. When we pulled up my 10 yr old son made sure to tell me it looks really old "like it's from the 70s or something." It did have a retro feel. When we got inside it did feel like a diner but looks like it could've been kept up a little more but still wasn't too bad. We were seated and it was maybe 10 minutes before anyone even came to the table. We ordered and it took another 5-10 minutes for us to get out drinks. And another 15 to get our food. Our waiter was really nice but seemed preoccupied by a couple different groups of his friends that came in to hang out and seemed to make them his priority. Our food was AMAZING but we both ran out of our drinks midway through and no one came. We finished our meal and still no one came. After we had been done eating for 10-15 minutes he came and checked on us and asked if we wanted an ice cream menu and we said yeah. We waited another 5-10 minutes for the menu. After we ordered the ice cream came pretty fast, we finished and waited awhile again for the check. Again the waiter was super nice, just not very attentive to us, I'd like to think he's on the newer side and will get better with that. The whole meal from the time we walked in til when we walked out was 2 hrs and 15 minutes for a total of maybe 15 minutes of actual eating, but my son loved the food and wants to go back so the waiting was worth it I guess.

Usually pretty good place but we went in Sunday and waited to be seated at least 8 minutes before we sat.ordered waited at least 45 minutes for our food..was ok but not very warm..probably won't be back

Went here on Sunday and they messed up an order that required a discussion with the manager to get corrected. We went back today because we don't like to write-off places too quickly...we had to leave as we were clearly being ignored.

Amazing service and a special shout-out to Cher for making our time at Friendly's so memorable

Pretty good. Most food is decent, nothing spectacular. However, the wait time is a bit much. I wouldn't recommend this place if you are very hungry or in a hurry. If you've got time to kill, come in and enjoy okay food. Ice cream is ice cream here. Good selection though I suppose.

I had the crispy chicken salad which was displayed on the $5 menu. It was good but when we received the bill we were charged 9.28. The waitress explained that there were dates on underneath that showed the dates applicable. I feel the waitress should have pointed this out as I specifically pointed to the menu when ordering.

Great food, great for couples or families. The burgers are awesome! Plus the dessert menu is amazing. The waffle fries are beyond delicious, its a big serving for 2-4 people.

The staff here is great, everyone that waited on us over a two day period (total of four visits) was so down to earth and decent. We tried two other restaurants in the area while visiting our daughter at the college. One was run down, and the other one was so unprofessionally run, 'Friendly's' was better. I would have gone 5 stars, but the maintence here was not good. My wife asked what that smell was when we entered and exited the building, and I told her, it's the bathroom scent used to make otherwise smell better. That needs attention, but it's not the waitresses fault, they are super, and the food was every bit as good as I remember Friendly's to be.

Terrible service!! I stood with a broken foot at door waiting to be seated. The girls clearly saw my husband and I and left us standing there with no acknowledgement to us. We left. I only Hope the other couples in line waiting behind us got taken care of..

Horrible, extremely over priced and service sucked, I've eaten at a stack house and I payed less then I did at friendlys, will never eat there again

Where to start with this place.. Yesterday upon returning from a long trip out of state, we arrived home for some Ice cream. My dad, mom and I ordered coffee as well as Ice cream.. Our waitress was TERRIBLE! Her name is "Shar" and she ditched us for her "regulars" & we weren't paid much attention. Other waiters and waitresses were fawning over their tables & giving them outstanding service, not us. Just because we don't have the money to keep going to Friendly's or out to eat for that matter, doesn't give Shar the right to ditch us for the whole time. We were given very poor service & it was very disappointing. Now, for the interior... They just finished remodeling & it's AWFUL! it feels very "cold" and "uninviting". The walls are painted bright red and a light cream/white color. Above the counter when you walk in, in bright plain red lettering says "Fountain". The whole remodeling looks awful & not inviting at all. The walls are very plain, plain chairs, etc. It looked better before it was being remodeled. If I want ice cream, I'll make it myself at home along with the coffee. My family and I had a very bad and uncomfortable experience. The coffee was stone cold & tasted like it was brewed early this morning (we arrived at 5pm). Yuck! I would have given the place 3 stars if the ice-cream order was correct, they messed that up too & it wasn't anything special. I don't know why Shar ignored my family & gave us less than average service but we will not return any time soon.

Had the chicken BBQ, with corn, mash potato's and bread. Was very good also had an ice cream, which was also very good.

Stopped at 1PM for lunch only because I had a card for a complimentary meal given to me on a previous trip because I had gotten clams that were bad. Only a few booths were even open, the rest blocked off, as was the left side of the restaurant. We were told to have a seat on a bench to the left of the door after we had waited for five minutes. My husband sat down on said bench and I went into the rest room. When I came out my husband was still seated on the bench as directed and the same waitress was showing a couple who had just entered the door to the the only available table...This is not the first time we have been rudely treated at this particular Friendly's, but it will the last.

Yesterday my husband and I entered Friendly's right behind another couple. The waitress seated them immediately and then went into the kitchen area. Another girl was standing at the counter, looked at us and simply kept doing whatever she was doing. We stood there waiting for about five minutes- no acknowledgement, no one said, "someone will be right with you", NOTHING. The restaurant was not busy at all. We finally left and went somewhere else to eat. Since this has happened to us at this restaurant before, and more than once, I highly doubt we will ever return. Neither will we ever give this place a good recommendation.