Friendly's

5/5 Ollie the Octopus made it to our table through the war. Out of water, lost two legs, and is developing a lazy eye but he's a trooper.

Had to wait 20 minutes for a table however, when we got into the dining area there were many empty tables. Overheard our server telling people at the next table there were only 2 servers and several large parties had just left. I believe this because when we got there we saw several little girls dressed up. We also waited a long time for our food. Our server was extremely nice and apologetic. The food was good. We will still go there.

Clean, inexpensive and slow as heck. Just like it always was. I don't know why a kids place is always so ridiculously slow. If I order the kids ice cream with dinner you would think it wouldn't come out 15 minutes after we've asked for it, which was 5 minutes after dinner was ready. Everyone that works there is still very nice, but the timing is horrible.

I have been going to this one particular Friendly's for many years. Even though there is another Friendly's much closer to my home I continue to go here because of this one woman Beth who is always my waitress. She is such a nice woman. When she is not too busy I will often find her sitting with a customer who is eating alone. Truly a sweet, caring woman who will be nice to you and make sure your food order is correct and comes to you in a timely manner. Great service great food!

I love friendlys! The food is great, good sized portions and the best fries ever. The service was great, it wasn't too busy so we had fast service. The bathrooms however need an update, they are old and small and haven't changed in 20plus years.

My family and I arrived hungry this Sunday morning. We were made to wait 15 minutes to order our breakfast because our server told us she was bringing food to a table of 8 that she had beside us, which we were initially okay with. When we finally were able to order, our food arrived semi-cold 30 minutes later. Eager to dig in as we were starving, we realized we had no utensils. I informed our server that we had no utensils. She acknowledged our request but Instead of getting utensils right away, she stopped at her big table of 8 and asked them if they needed any dessert. She then proceeded to take their dessert orders while we sat staring at our food which was getting even colder by the minute because we had no utensils. With no clue or urgency, she puts in the big table's order for desserts and then brings us our utensils and our napkins. To cap it off, our bill was about $5 more because she rang it in erroneously. She rectified it but not before trying to justify her mistake before admitting it. My kids love Friendly's but it will be a long time before we go back to that Saugus site, if we even do.

Got into the drive thru lane, no one else in the line, not busy at all...the girl said she’d be with me in a min....longest I ever waited to have an order taken, esp with no one there. A few minutes later she comes back and just has a super bad attitude. Mind you I wouldn't have even waited as long as they made me but my kids had a free kids meal for reading (with purchase of an adult item) and wanted something. Unfortunately even with the free voucher I have for my other kid, I don't think I will go there again. Super dissatisfied with service. And the food was sub par & cold 👎

Worst service I’ve ever experienced. When we walked in there was no one there to seat us for 10 mins. When seated we waited about 25 mins for a waitress to even come to our table. When we finally got our kids food there was no silverware or drinks we had ordered in the beginning. Waited another 20 for ice creams. We watched people get up and leave, looking for management to pay their bills & the couple behind us was also waiting about 20 mins before anyone went to their table. Food was frozen and cold , place was filthy. Never again would I return just awful! It wasn’t even busy!