Joel A.
Yelp
Been going to their games since I can't remember, but the photos of my first RR cap and its original team logo might give you an idea of how far back if you are a fan of baseball trivia or this team.
I've traditionally gotten a 10 ticket package for 10 game seat vouchers without the food option. Last few years I've been buying the "Holiday bundle" when the new people in the ticket sales department call going into December. Sadly they seem to all be replaced each year but the good thing is probably that it is because they are giving internships to sports related college majors but who knows. In any case it's a seasonal job and my ticket rep changes each year. Sadly so do the terms of the seat vouchers and their restrictions and after all these years I have been relegated to outfield seats. A point that seems to be lost in both the package promotion and the MiLB ticket system policy statements for the various classes of tickets and their promotions.
My receipt shows that I bought the last 10pack on November 13th and it wasn't until I called end of February to get opening game day seats that I found out about being moved to the outfield. I asked for a refund to get my prepaid money back so that I can just buy seats directly area to my liking as I have sat in for years. Nothing happened and I had to call back again to get my one seat booked, in the outfield.
I had planned on taking friends to opening day to promote MiLB games to people I know who are sports fans. But by then I realized that this was probably going to still be screwed up come gametime and I didn't want to expose my friend and his physically handicapped wife to standing outside at the box office window while holding up the line to get their next foray sorted out. Or worse, having to buy a full price day of game ticket so I can come in and wrangle with the back office of the ticket office at the window inside the ballpark where this garbage gets resolved.
After I finally got nonexistent vouchers in the ticketing system reinstantiated into my account and got them to book my seat in the outfield section. I called on opening day to find out if the dismal rain forecast would involve a rain cancelation. Game is on despite heavy rain falling mid afternoon with more forecast for the evening. I ask if I can move a booked ticket for Tuesdays opening day to a dry Thursday and am told that they will need to call me back. In the interim I log onto MiLB ticket account and see my updated account status of no tickets, no vouchers, and no credit card on file. This after having gotten them to find my 10 seat package and install it to my account while booking an outfield seat for opening day a month prior. Alas I got no call back and now don't know how to plan or replan my evening for sitting in the wet and likely rain.
Another call to the box office an hour later doesn't yield anything and for the second time this season I am ready to throw in the towel on this season's attendance.
Good thing was in the 4th call my rep told me the manager of sales would call me tomorrow and work it out. Which was after the 3rd call where the rep who identified himself as Brooks wouldn't even grace my request for the name of the ticket sales manager. So I very much appreciated it when Danni called me to tell me I would be getting a call tomorrow from Alex, since we thrashed around with this the whole afternoon and it was now the end of the business day before
the Opening Day game that evening.
Long and short is that it took another hour and 15 minutes for the Group Sales Manager to cave in and give my fees back for the 10 ticket voucher pack because after hours of time on tne phone trying to resolve their failure to put ticket vouchers into my account and keep them there without them being deleted, I was done with MiLB games for the season before it even started.
The team is great, I enjoy the stadium and the distraction of watching the games. Being jerked around, told BS, not listened too, and total miss from miscommunication for something they have been doing for a decade but keep changing the details of, we'll... with that I have issues. This is a new thing for the ticket sales people and they need to address some informed and training issues.
It's a shame because the players and games are good. I dearly hope your experience is better, whatever type of seats you buy. If this is how it works for a long time fan, we'll, then it's going to be Ice Hockey for me this year sans baseball of MLB or MiLB.