Laura M.
Yelp
I have been going here for 6 years with no issues. However, my friend and I decided to try something different so we got the butter cake. However, it is not cake, it's a disgusting sugary gloppy mess! They didn't tell us it was sugar pudding texture. It is 100% pure sugar and gross. We couldn't eat it. I called and spoke to Chloe, and she wouldn't issue a refund. She stated that it's consistent with the quality of how they make butter cake and that's what customers like. Chloe is clueless and shouldn't be working there. Also, she lied and said it's a popular item, but every time I go there, it doesn't sell and there is plenty on display! She is the reason I will no longer be coming here. I warned her that I would not go there and she simply said "sorry you feel that way". This is unacceptable. I hope the owners fire her. She's probably the one that came up with the awful recipe! The only thing more disgusting that the butter cake is her thoughtlessness. This business doesn't stand by their product or customer satisfaction. She offered to do an exchange, however after sampling that nasty butter cake, we didn't want more sugary items. We wanted a refund for the butter cake period. I don't understand how this business doesn't put customers first. Chloe said that if she gave a refund to me, she would have to do it for everyone that didn't like the product and that was unfair. No, Chloe, what's unfair is that you won't refund money for a product that wasn't good. I'm going to file a complaint with the BBB. It's too bad, the owners should realize that Chloe is just as awful as that butter cake. It's not the money, it's the principle. Also if there are too many customer that ask for a refund, there are bigger issues, Chloe. So, take the paycheck you get (and the money we paid for the cake) and buy yourself a clue!