Joey D.
Yelp
So I have been here many times before. And the wait can be longer then most places around town, but today was ridiculous. We walked in at noon, party of 6. Seated almost right away. From sit-down to food was over an hour. And it was not like we had hard dishes, 2 salads, Ruben, po boy with only 3 shrimp, BLT and a club, Like nothing really needed to be "cooked", just assembled, but still took an hour. Another issue was people who were sat after us, had their orders taken before us and were served before us (a group of 6 came in right after us). Not just one table, but several. Now time for checkout. Again, more tables that came in after us were attended to first. From the time we walked in to the time we walked out it was 2 full hours.
They were busy but not full capacity busy.
#1 the owner / Management total fail to you. For this to be as bad as it was I am assuming it was (mostly) a staffing issue. Get these people some HELP!
#2 Servers - Not one check in on us, not one, "sorry for the wait", we only received one water refill the whole time, food dropped, then bill. Nothing else. In addition we could hear & see you favoring regulars over us. 2 tables were seated well after we had ordered and you took their order, brought their food and had their bills before we even got our food. After we were noticeably upset, when we finally got our bills we were told we got a discount for the trouble, but there was no discount found.
We did nothing wrong. We were overly polite and kind. We beat the other group of 6 in fair in square. We parked and walked in and they drove up to the door and dropped people off. I am just appalled at the horrible treatment we received. I have never left such a small tip. And the tip I left was for the cooks. The food was great. But every other aspect of this visit was a total fail.