Zara W.
Yelp
My mother has been looking forward to going to Frost since they opened, but unfortunately we had a seriously disappointing experience.
First, the service was awful. Our waitress took at least 20 minutes to come over and when she did, she did not introduce herself, didn't share the specials with us, and didn't lead with the items on the menu they were out of -- instead, she let me to go down the list of drinks just to say, "We're out of that... yep, that too... and that one." They were "out" of a third of the drink menu. Also, for a martini bar, there were no martinis on the menu... not one. When she brought the drinks, she pretty much slammed them on the table and walked away before we could even say thank you. There were a couple tables she checked on 2-3 times before coming back to even get our food order.
The food was absolutely mediocre. My mother ordered the bao buns which had short rib, one pickle, and three shreds of cabbage. I ordered very dry vegetarian meatballs. And we shared the Doylestown Bar Pie, which tasted like a Wegman's brand frozen pizza. The strawberry shortcake was OK.
Also, the ambience left a lot to be desired. I don't usually mind loud music personally, but they describe themselves as a speakeasy, so my mother was expecting a more mellow vibe. Instead, it felt like we were in a dark underground club in Philly. It even seemed too loud for the waitress to hear us because she got our orders wrong a couple times, as well.
The last issue came with the bill. I got my mother a gift card and the waitress immediately told us she didn't know how to process it. I just looked at her, like... OK, maybe ask the owner who's just been standing around all night? He came back over with her and tried to act like I had a fake gift card, telling us the balance was $0. I showed him the receipt which showed I'd bought the gift card that day so there's no way it would be spent and at a balance of $0 and he acted like I was lying. Very disrespectful and I was honestly pretty offended. Why sell gift cards if you and your staff don't know how to use them and then accuse your patrons of fraud?
It goes without saying, but we're not coming back.