Frozen Gold

The ice cream was great and the outdoor area was really cute and fun. The service however was less than par. We walked in and not greeted at all and the staff was changing out the trash(which is fine but to not even feel notices as a customer almost made us walk out). She never even acknowledged us to say she would be just a minute or anything. The ice cream was great though!

I have been here twice now and I don’t think I agree with the negative reviews - yes they only serve soft serve but that’s their thing. There’s tonnes of options on the menu something for every type of ‘ice cream person’ Customer service: I definitely don’t think it’s bad, I’ve given 4 stars because I don’t think it’s above and beyond but it’s nothing that would annoy me. And I’ve been twice (this time being a busy sunny Saturday eve) and not waited more than 5 mins for my ice cream either time

Frozen Gold in Colorado Springs has the perfect ambiance to enjoy their frozen ice cream. While the service was underwhelming, we did appreciate the creative soft serve offerings. I chose the Strawberry and it was delicious. Smooth frozen yogurt topped with strawberry sauce and sprinkles of cookie crumbles. Extra bonus: We are our frozen ice cream in front of one of the bonfire pits.

This is my absolute favorite ice cream shoppe! I stop by as often as I can when I am visiting my soldier. The strawberry is my favorite!

1 Star Extremely disappointing experience. We were the only customers in the store—my wife, my 2.5-year-old son, and myself—and the woman working there appeared to be in an awful mood. She did not say a single word to us the entire time. No greeting, no acknowledgment, nothing. My son even spoke to her and was completely ignored. That is unacceptable, especially in a business that relies on customer interaction and a welcoming environment. As a result, we left without purchasing anything. Where has basic customer service gone? A note to the owner: if this is the level of service you allow to represent your establishment, it will not last.

The ice cream is very well made with delicious flavors, but the atmosphere is slightly lacking (most likely because of the lack of people at my time of visiting). the service is fast and efficient, and overall it's a great place for a cold treat.

I love this really cool ice cream shop! They have some really creative flavor combinations that satisfy my salt and sweet tastes. I had the cheesey one. If you're adventurous or love caramel cheese popcorn, this is definitely one you should try. I can't wait until it's warmer, so my family and I can enjoy their treats on their patio.

Pretty cool little soft serve ice cream place, lovely outdoor patio to sit and enjoy. Cool vibe! The ice cream is good. I won't say it's the best you'll ever have, but if you're in the area and need to get your fix... I would recommend you check it out. Friendly service and that can make all the difference these days!