rosy med
Google
I’m really disappointed to have to write this review because my family and I have been loyal customers of Frutas at Broadway for a long time. We’ve always loved their food and have spent a lot of money there over the years. Unfortunately, my visit yesterday (around 3:44 p.m.) completely changed how I feel about this place due to a terrible experience with one of the employees named Judy.
I placed an order totaling more than $60, as I often do, expecting the same friendly service and good food I’ve always enjoyed. Instead, I was treated rudely and disrespected. While waiting for my order, I could clearly hear Judy talking about me from behind the wall, she was well aware that I could hear her. She was also on the phone with what seemed to be her daughter, speaking negatively about her as well, which made the whole atmosphere even more uncomfortable.
When I politely asked how much longer my order would take, she responded in a very dismissive way and made unnecessary comments to another worker instead of addressing me respectfully. After I finally received my food, I told her that if she had something to say about me, she should say it directly. Her response was shocking, she said, “I’m telling you to your face that you had to wait because you ordered later than other customers.” Her tone was rude and completely unprofessional.
As I left, she sarcastically said, “Have a good day,” which only added insult to injury. When I asked for her name, another worker said, “Judy,” and she stepped forward with a challenging attitude and repeated, “My name is Judy.”
This was such a disappointing and upsetting experience, especially from a place I used to love and recommend to friends and family. I now feel uncomfortable going back, because after being treated this way, I honestly worry about how my food might be handled in the future.
It’s really sad that one employee’s unprofessional and disrespectful behavior can ruin the reputation of an entire restaurant and cost them loyal customers. My family and I will not be returning after this experience, and I hope management takes this situation seriously so that no other customer has to go through something similar.