Frutt Mountain Resort

Location: The setting—surrounded by mountains and a lake—is absolutely stunning. Style and Character: Frutt Mountain Resort strikes a perfect balance between modern architecture and traditional Alpine charm, with thoughtful touches like wooden craftsmanship and decorative elements such as cowbells. Service and Facilities: The waiter at dinner was very professional and handled the situation well when there was only one portion of beef filet left for a table of four. However, this kind of shortage shouldn’t occur in a steak restaurant. The popular Chimichurri sauce was also unavailable, which was disappointing. Some smaller details missed the mark—for example, the lobby fireplace was off at 22:30, with the explanation that the bar would be closing at 23:00. A few staff members came across as somewhat inexperienced. The spa is excellent—especially the sauna, which offers breathtaking views of the mountains and lake. Rooms: The rooms are beautiful. Lake-view rooms, in particular, feature large windows that provide spectacular scenery. Food and Drinks: The food was very enjoyable, and the wine list was well-curated. Summary: Overall, a fantastic and charming hotel in a breathtaking location. With more attention to detail and improved staff training, the experience could be elevated even further.

I visited the Resort for 5 days and it was exceptional. All the restaurants were great, in addition to great food the service was amazing, always polite, ready to help and fulfilling all of our extra wishes. I also visited the bar a multiple times, the bartenders are very professional making amazing drinks and the view from the terrace is just amazing. Overall I rate my stay a 10/10, I will definitely be coming back.

Absolutely fantastic hotel, in a beautiful location. From the moment you arrive at the gondola parking lot and check-in to the moment you leave you are met with smiles and good energy. The hotel has a fantastic offering for families with young kids but you can also enjoy it as a couple if you want to relax in a quiet environment. The rooms are very nice and there are several restaurants onsite. It is important to stress that the only way for the hotel to get its supplies is through the daily gondola service which puts a lot of pressure on logistics. Still we ate very well and the prices in the restaurants are very reasonable. The entire experience was extremely enjoyable and while it is expensive, I think you are getting exactly what you pay for, we will definitely come back.

What a fantastic resort!! I have travelled all over the world, staying in hundreds of hotels and never once been at a place like this. After a week there, it was the most relaxing place I could imagine. The staff was super friendly, extremely outgoing and I don’t think I ever saw one person without a smile on their face. The location is remote but has enough facilities to keep you busy during your stay. For those who enjoy outdoor activities (either winter or summer) this is a must stay.

Great resort for a relaxing weekend! Service is on a high level, especially from David in the Lodge, thumbs UP! You have 2 spa areas, one small and busy in the Lodge for families with kids and a beautiful, calm and relaxing in the main building. Breakfast is good. Ski in, ski out. Nice kid's lunch buffet, kids under 6 eat for free. A bit pricy but overall very nice!

We had a wonderful experience at Frutt Mountain Resort. From the moment we arrived until our departure, everything was top-notch. The staff is extremely friendly, helpful, and welcoming—both at the reception and in the restaurant, where the food was absolutely delicious. The atmosphere is fantastic, and the views are truly breathtaking. We spent two amazing days at this location and highly recommend it. We will definitely return in the winter season! ❤️🇨🇭

I’ve stayed at this hotel twice before, but my third visit this year was far from what I knew and expected. The service was extremely slow. I constantly had to catch the waiters’ attention, and they even forgot my dinner order after I waited over 20 minutes. At the bar (which wasn’t busy), I had to wait and eventually stand up to ask for a menu. I ordered a simple cheese platter and ended up waiting almost 30 minutes for it, which is inexplicable for something so basic. The service confusion was even worse when it came to room service. They have two locations, and I was told I could only order from one. However, when I called, they delivered from the other location. Then the manager came to my room to tell me I had done something wrong, which made the experience unnecessarily uncomfortable. It’s clear the staff aren’t communicating well, leaving customers confused and frustrated. To add to this, they are now charging for slippers to use the SPA, which feels petty for a supposed 4-star hotel under the Kempinski name. The overall value for money is unacceptable. Honestly, the happiest moment of my stay this year was checking out. Very disappointing experience.

Front desk was very friendly. The staff overall are very affable and kind. The room service was great. A solid 10. We traveled from Ny. The pool, the hikes, the gym, the breakfast with stunning views— make this resort an easy sell. We had such a great time we came back a second time. We Will be back for sure. Thank you to everyone. See you next year, Ed and Lourdes.