Franziska Bach
Google
Visited the Tàpies Foundation on Sunday, February 16, with friends, excited to see the newly announced exhibition after their construction work. We paid €12 each, left our jackets, and entered—only to immediately face an unexpected issue.
I needed to use the restroom and was told by a staff member that there were no bathrooms available for visitors. Thinking this was a misunderstanding, I went back to the front desk, where the receptionist confirmed that the museum is still under construction and does not provide restrooms. Instead, I was directed to a public restroom two blocks away. Honestly, I was shocked. For a museum charging full price, this seemed unacceptable. I ended up going to the nearby Burger King instead.
Once back, we also realized that only one floor of the museum was open. The biggest issue? Nowhere were we informed about this before paying. Had we known, we might have reconsidered or at least managed our expectations.
For a cultural institution, basic visitor services and transparency should be a priority. Charging full price while offering a reduced experience—without prior notice—is simply unfair. Luckily I’m no tourist and I got offered to come back when it’s ready. (They did not know the date, so I would be happy if you tell me.)
Just tell the staff to indicate. Can not be so hard. Come on! This is so basic!
The art is amazing, I’m a big tapies fan, but this threw a whole shadow on my experience.