Liana L.
Yelp
I really wanted to like this place because they are throwing in a lot of fun freebies - (fresh) popcorn chicken, crawfish, every fourth person eats free, and karaoke in the party room (with no extra charge). When our group of 10 couldn't get a reservation for Hometown or Favor Taste 99, we ended up here, and they were really nice with flexibility - letting us add extra people last minute, and letting us get seated without the full party.
We had no idea that we would get free karaoke in our room, and it was definitely very fun to have that option with two microphones that actually worked well. The karaoke machine took some figuring out because it defaulted to Chinese songs, but we realized there was a backed up queue. Once we got it, we had a lot of fun (especially since they use the original music videos) though we wish there had been more options. Can't really complain though about free karaoke!
The food itself was actually quite good - when it did come. I normally don't care much about service, but I think it's really important for AYCE hot pot since otherwise we're just sitting around with no food. We put in our first order of sliced beef, sliced lamb, assorted tofu, and popcorn chicken. We were given skewers of unknown food, and no one told us what we were getting. When we asked, the waiter just said "Skewers. They're raw, put them in the pot." We did not get any sliced beef or lamb until almost 2 hours after our initial order, so we put in a second order about an hour in for sliced beef and lamb. Since various people put in the orders, we were initially not very organized and did not realize we were getting repeat platters of food we did NOT order and did not want - fish balls, melon/potato?, and other things. When we protested, they were like "You did order this, this is yours." We never got clams (or a bunch of other things that we wanted to get but just gave up after a while). We finally got platters upon platters of sliced meat 2-3 hours after we initially ordered. We rang the service bell multiple times with no response even 20 minutes later, and we ended up taking turns going up several times to ask for things (water, a refill of broth as our broths were boiling away, our popcorn chicken, and even our check). We were seated at 7:30 and finally left at 11.
For our group of 10, I was also really surprised by the table set up - there were only two hot pots on one side, and the other side had no hot pot plates at all. This made things a little awkward and stressful for us because about 4 of us were directly responsible for making sure everyone else had food because there was no way for them to reach it. I'm not sure why there would only be 2 hot pots for so many people.
Overall, the food itself was great - the popcorn chicken was made to order, so it was piping hot and delicious. The fatty meat was really good, and I really enjoyed the various forms of tofu and all the broths. If we actually got the exact food we ordered and in a timely manner, I would've definitely given this at least 4 stars. The staff upstairs apologized and said it was really busy, which it definitely was. I guess they're still ironing out the kinks.