Denaye Doe
Google
My family went on the Rum and Reggae Snorkeling Tour. Our trip started off so wonderful. We were running a little late and couldn’t find the meeting point. One of the staff gave us a friendly call to make sure we were coming and directed us to the destination. The crew members were very nice! We had a really great time until our trip was soured at the end of snorkeling. The instructions we received were to not stand/touch the coral and to swim in front of the boat. Unfortunately, A few passengers had snorkeled too far from the boat. It seemed to be a genuine mistake. In response, Captain Steve screamed at them as they made their way back to the boat. He then yelled directly in the passenger’s face and once he learned they didn’t speak English made comments such as “How do you come to America and not speak English” and “you can do that stuff in Germany but not America.” I then heard him mocking the individuals. The interaction was very unprofessional and unkind. It was really an unfortunate scene to witness. I understand Captain Steve may have been frustrated due to the possibility of them being injured but that’s no excuse for that type of behavior. It really was such a beautiful experience until the yelling. Key West is such a big tourist attraction to everyone in the world. Maybe some suggestions would be to make sure all passengers fully understand the directions in their language, a crew member serves as a guide in the water to make sure people stay within bounds, or that a crew member is attentive to those swimming.