Renee F
Google
Honestly, we ended up there because our original choice had a long wait time and we needed dinner before catching the ICE show. When we arrived, we were told there would be a 50 minute wait, so we said we didn't have time. One of the hostesses then told us to wait for a sec and walked down the bar to see if there were 2 empty seats (which there were) and waved us over. Admittedly, after dealing with wait times, I was a little "hangrey", but what I had originally seen on the online menu was no longer being served, so needless to say....I was not in a good mood. I finally decided on the carne asada quesadilla and my husband got the burger, no pickles. The couple to the left of us (couple #1) had also ordered the carne quesadilla, and after we ordered, the couple to the right of us (couple #3) also ordered, including a burger (No lettuce and tomato) and something else that i didn't hear. A short while later, my quesadilla comes out and we figured his burger would be out soon. 10 minutes later, no burger ... but meanwhile, the couple to the right (#3 No lettuce no tomato) gets theirs (complete with lettuce and tomato) and a carne quesadilla. I notice the couple on the left still hasn't gotten anything and we are short the burger. So, I say something to our server, Colton, who apologizes profusely and reorders the burger. Then, the runner comes out with the burger AND a chicken flatbread. We take the burger and tell him the flatbread was a mistake. They leave it there anyway and couple#1 (just asade quesadilla) nibbles on it since it was a mistake and they still have not gotten their order. A few minutes later, another burger comes out....we had ours, couple on the right had theirs and couple on the left were just waiting patiently for their single quesadilla order. AGAIN......mistaken order and left for couple #1 to nibble on so they wouldn't wither away from lack of sustenance waiting for their simple quesadilla. Finally after almost 40 minutes of waiting, and filling up on "mistake orders" they did finally get their quesadilla. I will say, poor Colton was MORE than accommodating and tried his damndest to make things right for everyone, but apparently the runners were one seat off with each order. I got couple #1s quesadilla, (which explains why my husband's burger didn't come out.) Then #3 got our order ...with lettuce and tomatoes, but no pickle (and apparently she ordered the flatbread NOT the quesadilla, but just accepted it because she thought it was just a messup on their order) Then my husband got #3s burger when it came out (No lettuce no tomato) with their flatbread (which was left for #1. Then, the reordered burger for my husband) came out
It was definitely a big mess up, but even through all that....Colton was MORE than present, accommodating and apologetic, and to be honest, the burger and the quesadilla were both phenomenal. I wasn't expecting much and there were a few mistakes on the runners part, but Colton's demeanor and the tasty food made us definitely want to go back. Plus, we has a great time chatting and getting a chuckle with the couple on the left over food mix ups.(we were hoping for some free alcohol mixup, but no such luck)