Futian Shangri-La, Shenzhen

First time staying at Futian Shangri-La, Shenzhen and received extremely good experience. Before I left home, I wanted to ask information about one of the attractions. I wasn't able to find Concierge tab from my reservation email. I exited but properly accidently sent a blank email replied to Reservation team. The Reservation Team responded to my blank email to confirm my reservation and initially asked if I needed further assistance. That gave me the first good impression about the hotel attentively customer service before I arrived. The reservation team then connected me to a Concierge Team and a Concierge member started responded to my inquires before arrival and during my stay in Shenzhen. I had the best hotel experience with Shangri-La and highly recommend it!

An exceptional hotel with impeccable service. Especially when we were stuck in hotel due to the typhoon. Specially commending the front desk staff Jennie Huang and Eva. We accidentally left our son ‘s watch in the room safe. The hotel employee Eva kindly and promptly arranged to send back the watch to us. We got it back the next day. Such a relief! Thank you! The room service crew also great, location is very good close to Futian station and Coco Park. Will come back to the hotel if back in Shengzgen. Thank you!!!!

Travelled in Shenzhen in November, 2025. Picked this hotel to enjoy the vibe in downtown Shenzhen. The location of Futian Shangri-la is excellent. It is nearby the Futian station for both subway and high speed rail. It is also next to the Link Central City shopping mall where there are a lot of restaurants and shops inside. About 10 minutes walk, you will get to the Coco Park (i.e. shopping Mall). Check-in and check-out process was very smooth. Got upgraded to a room at the Horizon Club level (not sure whether it is because I am a Jade member of Shangri-La Circle). Staff service is excellent. Edward Zhang the Front Desk Manager was very helpful when I asked some check-out questions. In addition, Elaine Liu provided great service when preparing the room for us prior to check-in. Also, Laura Lu was attentive during our stay. The dim sum at Shang Garden was delicious. Afternoon tea at the lobby lounge was excellent. The waitresses provided great service. Our room was on the 38th floor (Horizon Club level). It is clean, quiet and comfortable. Unfortunately, I did not check out the swimming pool and the gym. Based on the price I booked for the room, it was of excellent value. I really enjoyed my stay in the hotel and I highly recommend it to others. I will definitely stay again if I visit Futian in the future.

We were upgraded as part of being a member of Shangri-la circle. Room was enormous & exceptionally clean! ||Buffet at Cafe Zen had great variety, plenty of seafood & wine was flowing !!! ||We have visited Cafe Zen buffet a couple of times, each time is slightly different but well presented throughout. All staff were attentative in particular Mia Mo would ensured we were looked after for our birthday celebrations!!! 🥰||The buffet restaurant is well worth visiting even if you are not staying at the hotel !!||Concierge was fabulous and very helpful as well as the reception staff Issac !||Thank you Shangri-la 😍

The hotel is right next to the high speed train station (exit 10) and is in the commercial centre of Futian, surrounded by countless of shops and restaurants. The food is also of top quality and the breakfast buffet spread is very generous. The room is of a good size with full amenities. The smart TV also offers a very wide range of free movies. The bed is very comfortable and good for sleep.

Amazing hotel. Everyone is very helpful. Good part is breakfast includes halal food. Clean and big room. They have a nice terrace. Executive lounge at 37th floor is also big snd beautiful

Beautiful luxury hotel in the Futian area, the building is one of the skyscrapers part of the Shenzhen light show. The staff is extremely kind, attentive and professional. The rooms are big, clean and have a beautiful bathroom with both shower and a hot tub. The all day dining restaurant is very good and breakfast also. I would definitely recommend this stay to everyone in the area.

Great location, great staff. Really good to have a Horizon Club Room, very relaxing with very good food and beautiful little pastries. Good lighting, water pressure, temperature controls and comfortable bed. Cleaning was excellent too.