Cordell N.
Yelp
Late-Night Order Experience Good Pizza, but Some Frustrations
Finished a long day and was looking for something quick and local before heading to bed. I came across Gabriella's Pizza on Yelp and liked that they were open late (until 1:30 AM). Wanted to support a small business instead of the usual chains, so I placed an online order through their site at 12:30 AM.
Ordering was simple I selected a deep dish pepperoni with half just sausage, well done. Tipped, paid online, and appreciated the order tracker showing when the pizza was being made and when it was ready.
When I got to the restaurant, though, my order was nowhere to be found. The staff member at the front didn't seem aware of it. I showed her my confirmation and had to use a translator app since there was a language barrier (she only spoke Spanish). She was very polite and helpful, but it turned out the pizza hadn't been made yet, so she started it on the spot.
As I waited, she came out again and told me I still needed to pay. I showed her my bank statement and online receipt, and after some back-and-forth, she confirmed it was paid and continued with the order. The pizza was finally ready around 1:25 AM.
When I got home, I realized the pizza wasn't even cut.
To be fair mistakes happen, and the worker herself was respectful and tried to help. But from a business standpoint, there were a few red flags:
* The system didn't notify the staff about my prepaid online order.
* I was almost charged twice.
* The pizza wasn't cut, which just felt like the final oversight after the delay.
The pizza itself? Tasted good. Solid deep dish, fresh ingredients, cooked well. Just not quite worth the confusion and wait.
Final Thoughts: If you're planning to order from here, I recommend calling ahead or confirming with the store that they received your online payment. That small step might save you some time and trouble. I still support small businesses, but I hope the owner improves the system to avoid issues like this in the future.