Catherine B.
Yelp
Wowza, the executives at the Ritz should do a quality check intervention ASAP.
After a spa visit, I sauntered for a waterside light bite and glass of wine. The bar was packed, but I was finally able to belly up next to two over-served bros gossiping about some woman they knew and wanted to discuss in the most sexist way.
There were about 4 or so bartenders managing the area, but often seemed to be checking their phones and rolling their eyes. I finally got the attention of one of them and ordered a glass of sparkling rose. I was apathetically poured a glass of still rose. I opted not to say anything and just drink it because it took long enough to get said drink.
I ordered the Bang Bang fish tacos as a late lunch. Mind you, the menu doesn't explain what exactly the fish is or how it is prepared, so I had to ask. For those out of the loop, it is a Swai fish. The bartender failed to explain they're also fried. Fried wouldn't have been my first choice, but I love bang bang shrimp sauce and thought it would be similar in presentation and flavor. Either way, upon delivery, the flour tortillas were hard and crispy, indicating it sat lost and forgotten under a heat lamp. The fish was over fried, dry and reminiscent to a fast food/buffet fish. The slaw was way too mayonnaise heavy and the purple cabbage stained everything around the plate because it was left for so long. The side was a few red, white and blue tortillas chips I could get at any, everyday restaurant. The food was entirely forgettable for a $25 Ritz Carlton lunch. All of that to say, my bartender was too busy not ringing up drinks for the regulars on the other side of me.
I didn't want to raise a stink, so despite the disgusting lunch and wine I didn't order, I decided to cut my losses and head out.
Later that day, I came with a group of girl friends. It was our friend's 40th, so we were limited on options, plus I was willing to give this place the benefit of the doubt on account that maybe the bartender was backed up and/or despite the late lunch visit, they were maybe just having a roughy time.
Either way, we opted to drink a few cocktails to start. My "dirty" martini was the slowest to arrive and was the "cleanest" dirty martini I've ever had. Oy vey.
Dinner. I wanted to eat some greens, so I opted for the Kale Caesar ($19) and added shrimp ($18). The Caesar was described as having some tomatoes and chickpea croutons. When it arrived, it was a bowl full of romaine with like, 4 tiny shrimp, a few sprinkles of chickpeas and very little dressing, nor dressing on the side. When others who ordered the Kale Caesar inquired why there was no kale, the server said she wasn't really sure. Either way, it was a pathetic equivalent of a bagged salad for basically $40 because it was "the ritz".
On our way out, I observed the health score was an EIGHTY ONE, y'all. 81!!!!! Do you know how much you have to screw around to achieve that kind of score? I worked at several restaurants over the span of about 10 years across my teens and early 20s and I know how much restaurants can get away with and still not get a score of 81. Barf.
Don't ever plan on returning and I certainly hope others will think twice before going. They're hanging in the laurels of being a restaurant within the Ritz, but the quality doesn't reflect the cost.