S S.
Yelp
Four of us went to Galaxy for the Thanksgiving Buffet this year. What a mistake. What garbage food and service.
Before covid for years we used to go to the Galaxy at least every other week as the service and the food was good to exceptional.
Went to their regular dining & their breakfast buffets.
We made reservations. I should have known three?? dedicated people plus the manager trying to decide where to seat people. One other person taking parties to tables.
So I have to ask myself..."Reservations"...out the window...how many to screw in a light bulb? A table becomes open with enough seats you seat the next party on the reservation list. If people are not vacating the tables fast enough...maybe it is not so much that they are just sitting around talking. Maybe it is because completely over-booked your reservations, or grossly underestimated the average time an average party will take to finish. If it did not take 20 mins for the server to show up & you had better service then may you would cycle people through faster for the $40+ A PLATE you charge. Buffet should have fairly quick turnover. While the servers were less than motivated, this was larger management created issue.
After seating another 20 mins before server showed up. Did not act like wanted to be there but took our drink order which she botched 2 of 4.
$40+ per person the buffet only included iced tea and water. Coffee=extra charge. Person that actually got his coffee just drink water & though coffee watered-down.
Went to get out food, sat down, and no silverware. None provided at buffet but despite trying to flag any server they seemed to not be interested. So my wife got fed up & decided to go find silverware on her own.
Another 10 mins before someone brought drinks. Even though not asked for, another 20-30 before our server showed back up with another over-filled cup of coffee when it was put on the table it made a mess on the table when she put it down. Did not seem to phase her,(probably not happened if she would have earlier taken extra empty glasses/plates needing cleared table. She left empty handed we pooled our paper napkins to sop it up to keep from running in his lap.
Our server finally shows up at the end with two separate checks which she again botched up. Had to wait another 10 mins before she showed back up to have them fixed. NOTE: Other people reviewing this buffet are saying charged $35 a plate. Even if.....another $5 for coffee or the iced tea if not actually covered...??? My bill for two buffets was $84 before any tip !
Now...the food:
Salad: Basic.....and I do mean BASIC...basic in a very limited way. Extremely cheap way that make the stature of that restaurant look very bad.
Chicken Plank -From bar menu. Not bad, but still bar food for Thanksgiving? FOR $40+ A PLATE ? Expecting regular fried/baked chicken.
Mac & Cheese -Nope. Very cheap bland tasting.
Green Bean Casserole - Very snotty consistency & amazingly flavorless.
Sweet Potato -Basically pureed to the consistency of instant mashed potatoes. Flavor a little bland which they tried to compensate by sprinkling a thin coat of marshmallow & brown sugar. Meh...
Corn - Even though it was over-cooked and mushy, I did like the flavor.
Broccoli Salad - Other than in short supply, one of the better items.
Mashed Potatoes - Yeah! These were really mashed potatoes still with small chunks. YACK ! Who dumped the entire salt containers into this? Could not eat more than two bites. Horrible !
Tender Loin - Good for me as I like red/purple meat, though most people would have like it a little more cooked. They seemed to be rationing... Literally 4 bites per serving trip. Again FOR $40+ A PLATE ?
Prime Rib(I think?) - Rationed two thin pcs 1-1/2 x 5". Tried to cut them with the table knife which did not work. I assume that we could not be trusted with sharp knives even though meat on menu.(I forgot about my pocket knife in my back pocket). Ate them like beef jerky with my fingers.
Shredded Turkey - Fairly good.
Sliced Turky Breast - Everyone else in party had second servings so I assume it was good.
Desserts -Told the pumpkin pie was a little bland and so, so on torts & cookies. The girls liked the double fudge chocolate cake though. Service personnel for cutting & serving pies/cakes more interested in their cell phones and socializing with each other.
All and all I would rate this a poor experience and would not chance it again with this restaurant even with our long history of great times there.
I also feel very fleeced. Over-all the food quality and choice was sub-par, and screamed "cheap as possible" on everything. For $40+ A PLATE..(at least what we were charged), dare I say - scam.
I should have kept it simple and went out to the 76/224 truck stop and had FAR better food, good service, at least half the price, a real salad bar, spent half the time, and without the anger.
Never again.