Rasa Steckel
Google
A Culinary Delight Marred by Awful Service and Organization
The culinary experience at Galerna Jan Edan was truly exceptional, marked by outstanding dishes. The presentation and quality of the food were really good. However, the same cannot be said for the overall dining experience.
Unfortunately, the impressive culinary journey was overshadowed by a myriad of organizational and service-related issues that significantly detracted from the overall enjoyment.
Some frustrating aspects: Not only were the wine and food menus not synchronized, but both were outdated. This led to multiple instances where the wines listed were unavailable, causing disappointment and confusion. The failure to update the menu information, coupled with attempting to sell expensive white wines only without prior mention of the price! The service really tried to sell/cheat on us and came up with the wines for 200 €, 180 €, 160 €! Even, we mentioned several times that we would like to spend max 40 € to 60 € for a white wine as it is written in their outdated menu! And this occurred repeatedly!!!
Once we finally ordered the white wine for the start, we got the bottle as it is on the table without the wine cooler. Moreover, as we ordered the red wine later, it was brought directly from the fridge! It was far too cold to be enjoyable.
The absence of air conditioning meant the aroma from the kitchen wafted into the dining area, creating an uncomfortable dining atmosphere.
The staff appeared overwhelmed and unable to cope with the demands of the evening, like food plates were several times corrected, no wine service. Unkindness, resulting in a lack of attentiveness and an overall negative impact on the dining experience.
In conclusion, while the food itself was exceptional, the overall experience was totally frustrating.