Paula S.
Yelp
Less than a 1 star review all tied to the owner Tanya and her terrible attitude/lack of overall respect for her clients and staff. Big B. We won't patron there again. Food was just OK and bathroom was neglected.
We had a party of 30 there for my parents 50th anniversary. Calling the restaurant daily throughout the week trying to finalize plans, with the order, etc.. only got a call back from the owner the day before. On the day before we asked when we could go to decorate for the party, Tanya, the owner said 8pm was fine, but they closed at 9, meaning we just had till then to finish decorating.
We got there at 8:30 and Tanya raised her hand, telling us to come back at 9pm, because the tables going to be used were occupied by another party.
No apologies, just a rude face telling us to come back.
Day of the event, we didn't have enough place seatings for all our guests, so I as partial host sat at the corner of a table.
Then the dish both guests of honor, my sister, the other host, and others guests ordered, didn't have lobster, the main ingredient and reason why the dish was ordered.
The owner had our order several days in advance. Why we were just told this while serving the food is beyond me. Total lack of customer service and just general respect for anyone.
Come time for dessert, my sister asked about plates, mentioning we brought some and the server said she could provide. It made no difference. Great we thought. Then came the bill and there was $25 charge for plates. Also, yep... $46 for that dish with no lobster.
I asked about the $25 and Tanya said it is for the washing, etc. I explained we told the server we had brought our own and she told us nothing of cost. Tanya said her server was likely confused due to offering plates for parties with family style serving and made no adjustment, instead complained we brought our own flan.. even though we bought dozens of their tasteless pasteis de nata. Again... less than a 1 star review. Don't wish anyone bad business, but this is the worst customer experience we've ever had.
My food personaly was just ok w little meat, with too many potatoes drowning in sauce, where my uncle with the same dish by my side, had no sauce.
Bathroom stall I went to was filthy with little paper.
Never again!