Dulari Fernando
Google
We stayed at Galle Face Hotel under the resident offer, and it was a truly memorable experience. From the start, we were treated with warmth and respect — something not every hotel offers to local guests. The rooms were beautifully maintained, the food was flavorful and worth every cent, and the view was just breathtaking. The overall hospitality and the genuine service from the staff made us feel valued throughout our stay.
One issue we encountered was with the spa. We had confirmed a 40% discount under the resident offer before arriving, and the hotel staff reconfirmed it at check-in. However, the spa team denied the offer and was quite dismissive, even though available slots were shown earlier. Eventually, the hotel acknowledged it was a communication lapse on their part. Despite a slot becoming available later, we chose not to go ahead due to how the situation was handled — not because we wanted anything for free, but because we expected the offer to be honored as promised.
That said, the rest of the stay more than made up for it. Galle Face Hotel remains one of the most iconic and welcoming places we’ve stayed at in Sri Lanka, and we truly look forward to returning again.