James R.
Google
This review is about an online purchase I made from the Slide Inn. I am a huge fan of small business (being one myself) and the way I was treated by the Slide Inn team was a masterclass for all business large or small. I placed an order, through their website, not a big order I might add, maybe a $100 bucks or so of miscellaneous flies (I like the podcast, Kelly & Braeden are awesome, so I wanted to support). What I recieved was the essence of how business should work. I placed said order and thought nothing more of it. Later THAT day I recieved a call from the nicest guy going, he explained they were out of a particular fly I ordered, my rebuttle was (cool, it happens, dealers choice on those). With a bit of laughter and a bit of conversation and a simple good bye, I again thought nothing more of it. Today I recieved my package, only three days later, to Louisville KY. I opened my package to a perfectly wrapped, and clearly packed by someone who gave a damn about my little order.
Kelly - credit to you for teaching a team to care, and take care of the customer approach, it still works!
To anyone reading this, support Galloups Slide Inn or another small business you like, you'll be glad you did! If we don't, we'll be forced to remember the good Old days of small business and not actively be able to support them, and that will truly be sad.
To the group at the Slide Inn, thanks again!