Aybike A.
Google
Normally, as someone who works in the food industry, I don’t like leaving negative reviews or complaining. But when I spend over $60 for 2 bagels and 2 sandwiches, I expect the quality to match what I’m paying for.
We were visiting Galveston from Houston and looking for a quick breakfast spot. We found this place and the reviews looked great, so we decided to try it—especially because I really love bagels.
When we arrived, there were only two employees working (including the cashier), and they looked very busy. I don’t have any issue with waiting; these things happen. After a bit of a wait, we placed our order and paid a little over $60. About 20 minutes later, we finally received our food.
When I opened my bagel in the car and started eating, I could immediately tell it was dry and not flavorful at all. I still didn’t complain because we didn’t have time to go anywhere else. But halfway through the bagel, I felt something pull in my mouth—I initially thought it was a tough piece of bacon, but it turned out to be a long hair baked into the bagel.
We went back in and politely explained the issue, and the staff kindly offered to remake the item. However, my problem isn’t just the hair. The food simply wasn’t good. The flavor wasn’t there, and the quality definitely didn’t match the price. After seeing the hair, I couldn’t bring myself to eat the replacement bagel or any of the other items, and everything unfortunately went to waste.
Because of that, I would like to request a refund. I don’t believe I received the value of what I paid for. This is not about the staff—they were doing their best. It’s about the quality of the food itself, which was disappointing, especially for the price.