Laura S.
Google
This was our first time visiting this restaurant and unfortunately will also be our last.
They were very busy when we got there, so the long wait wasn't a surprise. They told us 30-35 minutes, it ended up being an hour. Frustrating, but things happen.
However, when we came in, they put our name on a list on an app. At the hour point, they asked everyone in the waiting room who was next. The list has gone missing somehow, and we had to *debate* another party about what order we had come in.
We sat down, put our drink order in, got our drinks, and then continued to wait. The other parties behind us were served while we continued to wait.
My husband had to track down another waiter to go find ours. We ordered and waited some more.
When the food came, our waiter put the food down quickly and split. We didn't have silverware, so we assumed he was coming back. He was not.
My husband couldn't find any other staff at this point and tracked down silverware on his own.
I got the crab cake, which may stand as the only crab cake I didn't finish in my life. I was thinner than I expected from the photos on other reviews, and extremely salty. They seemed to be rationing remoulade sauce, as there was barely a fingernail's worth on top. Some of the greens served with it were going bad.
The special (pork ribeye) my husband ordeded was good, so we both ate that. The red beans and rice were also good, although it was a little thin on sausage.
The waiter eventually showed up to check on us after we were done, and we quickly asked for the check before he disappeared again.
This was an overall very frustrating experience, although I don't blame the individual wait staff for it. They were clearly short handed with the waiters doubling as host while simultaneously trying to wait tables AND do closing tasks. It's management's responsibility to make sure there is enough staff for every shift. If you don't have enough employees to run a restaurant, then you're not paying enough to attract good people.
I also sorta suspect the person serving us was a manager as they were the only one not wearing an apron and the staff that did wear aprons appeared much more attentive to their tables.