Tanya B.
Yelp
Ok, let me first say the food was pretty good. I had a matzo ball soup (4 out of 5, because it could have been a few degrees hotter) and the latkes (4 out 5 because while delicious, they were tiny and only two). But the service was completely ridiculous. I don't know if they didn't have their normal staff there because it was the afternoon of New Year's Eve, but the six servers seemed completely overwhelmed serving maybe 15-18 tables. First, the host asked me to come back in 30 minutes, even though there were tables open. Ok, I had walked for an hour to get to the Jewish Ghetto so I went and had a Spritz nearby while waiting.
When I returned, I saw them turn away group after group, including tired hungry families with children even though there were plenty of tables free. It was crazy. At one point, I moved to another small table against the wall so a family of five could have my table with another empty one pushed together and the host still turned the family away, telling me he "needed to rest!" (Assuming they started working at lunch, he would have been on the job for maybe four hours at this point). When my water came, the server slammed it down on the table without a glass. I was in Italy for over two months and this never happened at any restaurant. I saw no sign of anybody over 30 managing this place, and the results were obvious. When I asked for the bill
(nobody ever came by to check on anything my entire meal) the host/server said yes and totally forgot. When I finally got up, put on my coat, and went over to ask him about the bill, he suggested I go into the kitchen/prep area and ask a server for the bill for table 27!!! At this point I gave him an incredulous look and carefully repeated back to him what he said - I think he realized he had crossed a line. I would never go back to this place with so many other amazing options in Venice. The ambiance is also extremely sterile for Italian standards, bright light, nothing beautiful plus overall, they just don't make you feel like they give a hoot about whether you eat there or not. Try Trattoria Pontini nearby - it's wonderful!