GameStop

Disappointing Experience with GameStop I recently purchased a controller from GameStop, and unfortunately, my experience has left me disappointed. The controller broke within two weeks with basic use, which was particularly disheartening as it was a Christmas gift. When I approached the store for an exchange, I was told that they could only facilitate returns for members after 7 days and up to 30 days for members. Despite calling the manager, the resolution remained the same – no exchange for non-members. This contrasts with the GameStop I remember as a premiere gaming store that prioritized customer satisfaction. It's disheartening to see a shift in their approach. I would advise potential buyers to be cautious and consider other options for their gaming needs.

Problems with Pro Membership rewards and redeeming coupons. Items I want say in stock online but are not. Massive amount of the selection is not able to be ordered online or in-store. Pro Rewards shut down Game Informer this year which was a feature of Pro Rewards and when I cancelled my membership due to that they waited over a month to reply that they've denied my refund for the membership which they cancelled anyways. So it's like a scam? What a joke this place is now. Go in to spend $20 and try to upsell me a $100 item. Employees at this store are very friendly and helpful when they can be but GameStop prevents them from actually providing meaningful assistance when there are issues. I recommend Disc Traders in town for buy, sell and trade. GameStop support online and on phone is horrible.

Went to the store to get another nintendo switch (in which I bought had a 2-year extended warranty) the lady that was there said "no that there was nothing she could do that she was not going to honor my warranty...as the conversation went on we ask to speak to the manager and she said no...and then when we asked her name she said leave..get out my store....when we asked for the managers name she told us again to get out if her store or she'll call the police...remind you I went for an exchange....after everything was said in done nothing was resolved....and believe me I could say more but I'll wait and contact my attorney and corporate.

Really nice employees! A good category too

Not open. Sign says open but door is locked and a paper sign says left at: will return at: and the times are not filled out

Jess was awesome!! Answered all of my questions and dealt with me for quite some time while purchasing my series X! She was very patient and understanding! Truly amazing customer service. Way to go Jess!

Had what we were looking for. Helpful staff.

Can’t fulfill preorders here anymore. Find another organization who will honor their commitments.